- Utilized a plethora of soft skills to provide exemplary, personalized experiences with customer service orientation and a basis of industry product/service knowledge, through needs analysis and accurate product recommendations. -Approaching the job in this manner has allowed me to assess customer needs, effectively communicate promotional products/services and discounts, influence customers, upsell, resolve customer service issues, overcome any objections, and escalate the sale as required. Sold$10,000 worth of products within the first pay period, enabling me to become the top Brands Associate.- Average Dollars made per transaction, per shift ranges from $100-$150, Average Units per transaction is 1.5-2 items, Average sales per shift is $1,000+.- Maintained store appearance with respect to visual merchandising displays, housekeeping, safety, and maintenance standards.- Efficiently and accurately conduct receiving transactions, cycle counts, product returns and transfer transactions, etc. on our POS system, in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.- Initiated positive outlooks and approaches to objections in order to develop an amazing rapportwith my coworkers and establish new dynamics of transparency and mindfulness within the team.

Assessed student abilities and provide instructional and behavioral assistance for students in accordance with their individual education plan (IEP) and/or their 504-behavior plan as directed by the special education team. Support can be provided 1:1 or in small groups. Committed to being an educator and educating the scholar not only academically, but morally, socially, emotionally, and mentally. Implemented result-driven curriculum and instruction specifically designed to meet the unique needs of each student resulting from his/her disability such as, resource room, inclusion (push-in) and/or pull-out services. Attended professional development, specialized trainings and IEP meetings with special education team and parents as required. Assisted with the required compliance documentation. Initially I began as a SPED Paraprofessional, assisting with schedule development and pushing into Middle-school Math as well as 5th grade Math and ELA courses for co-taught students, in which I developed small groups for scholars with either socio-emotional, behavioral, or academic assistance. I observed, instructed and encouraged productive struggle and critical thinking while assisting where they needed help processing or understanding a concept. I then worked as a Reading Interventionist for grades K-2 doing reading mastery and corrective reading as well as met with students for their progress monitoring to evaluate their level of growth each week. Following that I worked with a 1 on 1 who is high risk on the behavioral scale in which I educated my scholar on life skills, coping mechanisms, de-escalation tactics offering positive reinforcement and incentives. I have worked with my 1 on 1 scholar and invested in their overall education by making sure theyget their work, making sure it is completed, accurately checked, clarify that they have understanding of the concept they’re learning and why, and documenting their daily behavioral, socio-emotional, and academic progress.

- Managed a portfolio of at least 25-30 different offices including local global (GAM), key, and core accounts. - One of the only teams in our region to hit the target of increasing the clientele portfolio 15% overall sales volume and revenue from 2021 to 2022. - Built immense rapport with multiple clients across my account base by doing a weekly SWOT analysis and aligning goals. - Won multiple business opportunities for Dry and Reefer volume, with a documentation of at least 3 opportunities in the Sales pipeline continuously. - Engaged daily with our Trade Management team to negotiate and provide the best rates possible to our customers. - Communicated and connected with Account Executives daily to provide up to date information and feedback, as well as made and documented at least 30+ calls/ visits to various customers monthly.- Assisted Account Executives with relevant sales tasks including following up on ongoing and new business with customers, providing lead qualifications on telephone sales and support. - Created, prepared, and sent out rate quotations to customers. - Monitored quotation and customer performance and followed up with customers where required.- Coordinated sales deals and handled bids / tenders for local customers using the relevant tools.- Assisted customer service and operations with problem solving as a liaison for the customer and customer issues by networking and navigating the internal systems of our company. - Visualized and analyzed trade opportunities and identified possible causes of the problems to produce creative and effective solutions. - Created, maintained, and renovated contracts according to customer performance and opportunities.

- The fourth employee hired at the first shop that Cloud9 has had in Atlanta. As a result, I was able to bring customers, create new clients, build customer loyalty, and develop a fresh company culture.- Sold on average $25,000-$35,000 of merchandise a month.- Handled impoverished customers and potential shoplifters with ease. - Managed day to day operations consisting of but not limited to cash and credit transactions, taking inventory, stocking and replenishing merchandise, cleaning and organizing the store and store displays, alerting customers of any upcoming or current sales and promotions, and completed all point of sale opening and closing procedures including counting the contents of the cash register and back of the house drop.

- Managed and met with a caseload of up to 20 out of 50 DFCS clients and Homeless Voucher residents with various traumas and mental disorders, weekly, if not more often. - Provided residents positive role-modeling, emotional support in managing daily living. - Provided transportation during crisis and for essential tasks such as attending appointments and grocery shopping. - Promoted values of high self-esteem, healthy boundaries, good hygiene and appropriate personal appearance amongst young adults. - Taught and reinforced thoughtful decision making. professionalism in work tasks and employment, and socially acceptable behaviors.- Facilitated and coordinated life skill activities. - Collaborated, communicated and consulted with resident advisors, program management, therapist, and other programs and entities within and outside of the CHRIS 180 continuum in the provision of services to residents. - Continuously assessed residents history of trauma, strengths and needs by administering the Ansell Casey Life Skills Assessment (ACLSA) and CANS (Child Adolescent Needs Strengths) Assessment. - Made necessary referrals to meet residents health,well-being, education, mental health, and employment and future planning needs. - Completed Documentation Requirements, including providing resident updates in Case Notes, completing and recording Incident Reports, Monthly Summary Reports, ECEMsin the SHINES portal, and Purposeful Visits in a timely fashion. - Ensured medical /dental /clinical appointments were scheduledon calendar. - Utilized technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities. - Maintained confidentiality of residents and the ability to adapt and adjust and be open to newideas.

- Top Sales Assistant at the Atlanta AmericasMart Convention. - Visited over 80+ exhibitors a day, and collected complete contact information to help build the Gifts & Decorative clientele database in turn developing warm leads for the Sales team.- Consistently completed a questionnaire to record information about exhibitors visited. - Trained on the value of market, what it is, the different subsets, sectors, and categories of it, and how to properly pitch to potential clients for Gifts & Decorative magazine.

Sold AT&T Services including high-speed internet, DIRECTV and other entertainment bundles door-to-door in the consumer market, as part of the top performing sales sector of 3MP work team. Position included intensive sales, marketing and customer service training to understand the industry, consumer market and the AT&T product line.- Provided excellent salesmanship and ability to close a deal- Met existing customers to review current services and expand sales opportunities- Maintained in-depth knowledge of AT&T products and services and their benefits- Knowledge of competitors products and services and how they compare- Creativity in sales and marketing strategies- Exceptional computer skills needed for design and data entry- Great communication skills both written and oral with customers coworkers and superiors- Professional demeanor and appearance maintained at all times

- Managed floor communication, customer interactions and education for the 300,000 customers per month at the largest aquarium in the western hemisphere. - Educated customers on our products, while creating engaging floor experiences, and preserving and ensuring guest animal safety. - Trained on customer service, animal safety, exhibit expertise, and proper terminology.- Presented engaging floor experiences to aquarium guests, including working at touch pools,engaging guests at exhibits, supervising play areas and games, and working in a variety ofpositions throughout the aquarium.- Ensured animal and guest safety is a top priority.- Guided the guest experience to ensure a memorable and positive visit; this includes ensuringcomfort and safety of visitors while fostering educational growth.- Set up and breakdown equipment and activities.

• Takes food and beverage orders and efficiently delivers items to dining room guests•Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service•Delivers food promptly and professionally; maintains safe food handling and sanitation standards•Follows up periodically to assist with any additional needs or requests•Demonstrates complete understanding of menu items and ingredients•Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences•As needed, demonstrates knowledge of specialized diets and allergens•Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated•Remains flexible and patient when communicating with guests and staff•Collects tickets and follow proper cash-handling procedures•Promotes a clean, safe and neat environment for guests•Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared•Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor•Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards•Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines•Works with staff of other departments to perform job duties during special events and functions•Performs other duties as assigned

- Provided audiovisual support for meeting room spaces at the Student Center.- Set up the Suite with requested and required items.- Presented exceptional customer service for guests needs and requests- Assisted with guiding individuals around Georgia State campus

- Set up and assisted with all promotional item giveaways- Operated special machinery and equipment- Organized and stocked inventory- Handled cash transactions with ease