John D. Email & Phone Number

Syracuse, New York, United States

NY, USA

Responsible for the Aiding in the configuration of Software and supporting computer applications.Information Systems Analyst, Software Analysis, Application Analysis.

Utica, New York

Utica, New York Area

Under the general supervision of the Central Region Manager, responsible for managing call center work flow, such as assigning and scheduling work to counselors, balance workflow based upon incoming calls volume and other factors. Monitor, investigate and/or negotiate member complaints. Responsible for supervising staff by coaching, mentoring, providing.

 Handle all administrative details hiring, firing, e-mail correspondences, building PC’s, building website(s) through ftp, maintaining computer systems, performing nightly backups, answer calls, book appointments, write protocols for technicians, create power point presentations to act as learning tools for technicians when training, spreadsheet creation.

Duties: Located individuals who had moved or neglected to fulfill their obligations regarding student loans. Negotiate with individuals regarding their defaulted loans and make arrangements to obtain arrears. Responsible for the setup and configuration of the autodialing system, Distribution of work flow. Run and oversee Voice Response Unit (VRU). Assisted.

Duties:Distributed work flow on a daily basis to Loan Counselors and Telephone Representatives. Supervised employees, ensuring satisfactory customer service skills were being applied. Interviewed potential employees, and made recommendations for hire. Tracked sick time and monitored employees' attendance. * Provided supervision and disciplinary action when.

Associates, Information Systems /Emp Sec Admin

Aa, Information Systems Emphasis Security Administration