Joseph Demire Email & Phone Number

Memphis, Tn, Us

United States

• Tier 2 Helpdesk Support• Supports the Navy Marine Corps Intranet (NMCI) DOD Printers and Video Teleconferencing Systems (VTCs)• Troubleshoots NMCI Printer/VTC issues for customers for the entire NSA Midsouth Base (including remote users). • Repairs and/or replaces faulty Printer/VTC hardware and peripherals. • Troubleshoots all Printer/VTC related software issues.• Maintains NMCI Printers/VTCs by keeping them up to date with the required hardware and software.• Submits, assigns, and completes request via HP Service Manager Ticketing System.• Helps to keep Knowledgebase up to date with solutions to problems.• Continuously learning of new OS updates, hardware and software, updates, and DOD requirements.

Memphis, Tennessee, United States

• Leads unit Network Operations Team in establishing and managing network communications for unit at the company, battalion, and/or brigade level using multiple channels (Radio, Line of Sight, Satellite).• Installs, manages, and troubleshoots all forms of multichannel communications and network equipment, to include Satellite Terminals, Antenna Towers, Routers, Switches, etc.• Installs and configures command network and manage command access to tactical internet (NIPR and SIPR) and communications in a tactical environment for unit tactical operations center. • Develops Standard Operation Procedures for the operating, managing, and troubleshooting of network and communications equipment.• Trains and mentors junior soldiers in network operations and communications.• Advises Unit Commanders on effective implementation of network and communications equipment.• Operates/Maintains Corresponding Vehicles.

• Tier 2 Helpdesk Support• Supports the Navy Marine Corps Intranet (NMCI) DOD Computers• Troubleshoots NMCI computer issues for customers for the entire NSA Midsouth Base (including remote users). • Repairs and/or replaces faulty computer hardware and peripherals. • Troubleshoots all computer-related software issues.• Maintains NMCI Computers by keeping them up to date with the required hardware and software.• Submits, assigns, and completes request via HP Service Manager Ticketing System.• Helps to keep Knowledgebase up to date with solutions to problems.• Continuously learning of new OS updates, hardware and software, updates, and DOD requirements.

• Participates on a 24/7/365 team that monitors a set of Department of Defense mission critical systems.• Remedies military members’ technical issues and complaints using help desk software, including secure password reset.• Provides scheduled monitoring and troubleshooting for networks, systems, and applications.• Responds to client emails and phone calls in a timely manner.• Submits, assigns, and completes request via Remedy ticketing system.• Grants access for members to military applications and establishes associated user accounts.• Reviews and verifies documentation approval before granting accesses or submitting requests for access.• Accesses and monitors the following US Navy Systems and websites: BUPERS Online, PRIMS, E- Client, Navy OMPF CD Request Portal, Remedy, DPRIS Monitoring, KOFAX, and Navy NMCI.• Actively monitors and maintains multiple user information databases, including Active Directory Users.• Completes all tasks with little to no supervision.• Works with internal and external stakeholders to improve processes.• Continuously trains nine team members, both seasoned and new hires, on NPC tasks and procedures.• Responds to after-hours phone calls and emails regarding EOC and BOL related questions and concerns.

Memphis, Tn

• Deliver packages to various customers• Pickup packages for shipment with UPS

1105 Ingram Blvd, West Memphis, Ar 72301

2849 N Germantown Pkwy, Memphis, Tn 38133

Bachelor Of Science It, Information Technology

Currently completing a Bachelors of Science in IT. Expected completion by the end of 2022

Mosq Certification, 25Q-Multichannel Transmission Systems Operator/Maintainer Ait

Trained for MOS 25Q

Computer Engineering

High School

Activities and Societies: National Honor Society