Joseph Demire Email & Phone Number

United States

• Tier 2 Helpdesk Support
• Supports the Navy Marine Corps Intranet (NMCI) DOD Printers and Video Teleconferencing Systems (VTCs)
• Troubleshoots NMCI Printer/VTC issues for customers for the entire NSA Midsouth Base (including remote users).
• Repairs and/or replaces faulty Printer/VTC hardware and peripherals.
• Troubleshoots all Printer/VTC related software issues.
• Maintains NMCI Printers/VTCs by keeping them up to date with the required hardware and software.

Memphis, Tennessee, United States

• Leads unit Network Operations Team in establishing and managing network communications for unit at the company, battalion, and/or brigade level using multiple channels (Radio, Line of Sight, Satellite).
• Installs, manages, and troubleshoots all forms of multichannel communications and network equipment, to include Satellite Terminals, Antenna Towers, Routers, Switches, etc.
• Installs and configures command network and manage command access to tactical internet (NIPR and SIPR) and communications in a tactical environment for unit tactical operations center.
• Develops Standard Operation Procedures for the operating, managing, and troubleshooting of network and communications equipment.
• Trains and mentors junior soldiers in network operations and communications.
• Advises Unit Commanders on effective implementation of network and communications equipment.

• Tier 2 Helpdesk Support
• Supports the Navy Marine Corps Intranet (NMCI) DOD Computers
• Troubleshoots NMCI computer issues for customers for the entire NSA Midsouth Base (including remote users).
• Repairs and/or replaces faulty computer hardware and peripherals.
• Troubleshoots all computer-related software issues.
• Maintains NMCI Computers by keeping them up to date with the required hardware and software.

• Participates on a 24/7/365 team that monitors a set of Department of Defense mission critical systems.
• Remedies military members’ technical issues and complaints using help desk software, including secure password reset.
• Provides scheduled monitoring and troubleshooting for networks, systems, and applications.
• Responds to client emails and phone calls in a timely manner.
• Submits, assigns, and completes request via Remedy ticketing system.
• Grants access for members to military applications and establishes associated user accounts.

Memphis, TN

• Deliver packages to various customers
• Pickup packages for shipment with UPS

1105 Ingram Blvd, West Memphis, AR 72301

2849 N Germantown Pkwy, Memphis, TN 38133

Bachelor Of Science It, Information Technology

Currently completing a Bachelors of Science in IT. Expected completion by the end of 2022

Mosq Certification, 25Q-Multichannel Transmission Systems Operator/Maintainer Ait

Trained for MOS 25Q

Computer Engineering

High School

Activities and Societies: National Honor Society