Joshua Diaz Email & Phone Number

As a MX Technical Support Specialist at ŌURA, I provide exceptional customer service and technical support for the leading wellness ring and app that help users improve their health and performance. I have over two years of experience in this role, and I am certified by Apple as an Associate in Mac Integration Basics.Before joining ŌURA, I worked at Apple for over nine years, advancing from a Technical Expert to a Genius. In these positions, I used my skills in MacOS, iOS, iLife, iTunes, and store management to troubleshoot issues, train customers and staff, and ensure quality standards. I also completed two Project Management Foundations courses on LinkedIn, enhancing my ability to plan, schedule, and execute projects effectively and ethically.