Leading the Learning Advisory Services Group within our overall Advisory Services Practice. Provide oversight of the team including sales support, delivery, innovation and overall practice operations. Design, develop and implement training and change management on client projects.

Led the training workstream for various MS Dynamics 365 F&O implementations. Developed the training needs assessment, learning strategy and approach, and led teams of designers, developers and contractors to build custom learning content.

Lead the Change Management and Training solutions for global Workday HCM and Finance projects.- Organizational Change Lead for a full cycle Workday finance implementation for a large university - Training lead for a Workday finance implementation for an investment organization- Organizational Change and Training lead for Workday HCM and Finance implementation for a large municipal organization

Senior OCM Manager, providing oversight for five direct reports and their counselees, creating estimates and proposals for new work, and leading change and learning engagements for global clients- Lead the change management and training workstream for a global medical device manufacturer for a Salesforce and SAP migration. Created the OCM and training strategies, completed the impact and stakeholder assessments, communication plan, and managed the training materials development. - Turned around a global manufacturing company’s training rollout for a global SAP implementation. Joined the project three months prior to go-live and organized the learning workstream in creating SAP Enable Now content, ILT materials and exercises. Deployed thirty contract SAP trainers across seven countries to deliver training onsite for six workstreams in four languages. Established logistics and reporting and successfully supported an on time go-live. - Training lead for a global ERP (NetSuite) rollout for a manufacturing and distribution company. Developed the training approach and strategy for train-the-trainer delivery for multiple workstreams. Designed a delivery model including quick reference guides, PowerPoint decks, practice exercises, and train the trainer curriculum. Guided an offshore learning development team in the creation of all the training assets. Worked with our functional leads to prepare selected client individuals as trainers for delivery on the project. - Change Management Lead for Infor EAM project. Developed change strategy, training strategy, impact assessment, stakeholder engagement and communications plans- Drive innovation by leading the digital adoption platform practice (WalkMe and SAP Enable Now)

Helped clients work through the people side of change during Cloud technology implementations.- Designed and managed marketing campaign for global Going Google rollout within a major consulting firm including the design and editing of marketing videos, swag campaign, and supporting the launch event kiosk design and development- Led the strategy, design, and delivery of change for a national Going Google implementation including impact and stakeholder analysis, advocacy network, communication, training, and go live support- Supported full change life cycle for global Workday implementations focusing on impact assessment, vision, change strategy, communications and training

Lead the solution design, development and implementation for large learning and change management projects. Also provide engagement management and sales support for global accounts. - Helped a national Healthcare Provider synthesize and implement a change management methodology- Developed a cooperative learning program for basic leadership skills development using freely available web resources- Provided strategic and tactical learning leadership for a national EMR (Electronic Medical Records) implementation- Designed an interactive leadership skills training course on time management for a sales leaders within a global logistics company- Led the strategic solution, design and development for SalesForce.com related training and change management for a global information solutions company- Led the design and development of the change and learning supporting the rollout of a corporate social media platform (Jive)

Designed and developed curriculum for the National Sales Organization.

Provided strategic direction, leadership, and management for the assessment, analysis, design, development, implementation, and evaluation of selected Organizational Effectiveness (OE) solutions. Managed the Learning Services and Technology team. Responsible for the operation and customer support for the LMS, eLearning design and development, vendor management, and strategy for learning at Ashland. Facilitated Meyers Briggs sessions for team development, and became certified to deliver DDI courses.

Taught undergraduate and graduate courses including Writing for Media, Writing for Instruction, and Instructional Development.

Provided strategic internal and external performance consulting. Architected the transformation of Call Center training to performance based learning. Developed the methodology that resulted in the removal of $6M of cost from the business and improved agent performance significantly. Applied the same approach to Employee Care Service Center training to improve performance on global programs.

Provided leadership for the learning solutions team and consulted on engagements. Set strategic direction, performed market analysis, defined learning solutions service offerings, Created sales support collateral and supported sales calls. Established and designed learning methodologies and tools to support service offerings. Led proposal development and RFP selection. Provided day-to-day leadership for team personnel. Determined staffing needs, interviewed and hired, coached and developed team members. Acted as the senior learning strategist for the company. Learning and change management projects performed for clients including Ashland Corporation, International Paper, Air Force Material Command, and others.

Provided performance consulting and instructional design for global organizations including learning strategy, eLearning and blended learning, training evaluation for clients including DOW Chemical, Wells Fargo, MasterCard International, America Online, NEXIS-LEXIS.

Led solution design, instructional design, and evaluation design for large-scale interactive and blended learning programs for major organizations including NASA, U.S. West, MCI WorldCom, Veteran’s Benefits Administration.

Taught graduate courses in human resources development and training and development.

Led the design, development and implementation of a company-wide Electronic Performance Support System (EPSS). Aligned performance support approach with overall business transformation strategy and designed and created learning and performance support content.

Coordinated Launch Team Training System interactive videodisc production for NASA, Kennedy Space Center. Performed needs assessment, task analyses, instructional analysis and designed interactive courseware. Developed sections for major eLearning/CBT RFP, evaluated respondents, selected and managed vendors.