Jimmy Dinh Email & Phone Number

Arizona, United States

Applied Scrum methodology to drive efficient project execution, fostering collaboration, iterative development, and timely delivery of high-quality results within cross-functional teams. This methodology has led to successful collaboration with cross-functional teams to seamlessly integrate LIMS with associated systems, enhancing overall operational efficiency, data integrity, and interdepartmental communication.Demonstrated exceptional proficiency in utilizing Jira for efficient task management, issue tracking, and seamless team collaboration, contributing to the successful completion of agile projects and enabling effective project planning and progress tracking. The Production Support Analyst team has conducted rigorous testing and quality assurance measures while employing comprehensive test plans to identify and resolve software defects. This has ensure the delivery of reliable and high-performing software solutions to end-users.Efficiently managed IT service requests, incidents, and change processes using ServiceNow to ensure timely resolution, effective communication, and improvement of service delivery for end-users. Some of the requests requires the team to proactively maintain and provide support for the smooth operation of the LIMS, which helps in minimizing downtime, resolving issues promptly, and maximizing productivity for laboratory staff.

United States

Improved patient identification and data accuracy by developing an Excel file that automatically corrected patients' provided names with their legal name from LIMS. This achievement increased data accuracy, resulting in a reduction of duplicate patient data entry on LIMS. The project involved patterns and trends of my colleagues to identify the most common data entry errors and develop a solution that was efficient and accurate.Developed an Excel file that automated the tracking of laboratory test samples, which reduced searching time by 75%. This file was designed with input from colleagues to ensure its relevance and ease of use. As a result, colleagues were able to complete their work more efficiently and with greater accuracy, leading to fewer errands and less need for overtime hours. This project was recognized by the senior laboratory administrator for its significant impact on laboratory performance and staff satisfaction.

United States

Demonstrated strong teamwork skills by training and executing multiple tasks beyond necessary duties. As a result, several laboratory administrators were able to take on other responsibilities, increasing their job satisfaction and allowing the team to operate more efficiently

Los Angeles, California, United States

Designed and implemented a student-centered curriculum for both math and English courses that resulted in a 20% increase in student engagement and academic success. This involved developing lesson plans and activities that were tailored to the individual needs and interests of students, and that incorporated a variety of teaching techniques to keep students engaged and motivated. Through this approach, students were able to develop a deeper understanding of the material and achieve greater academic success.

Los Angeles, California, United States

Successfully guided students in mastering challenging subjects, such as mathematics, science, and English. Strengthened their understanding of key concepts, problem-solving abilities, and critical thinking skills.

Rosemead, California, United States

Led successful training and mentoring initiatives for new team members, resulting in significant improvements in overall team performance and productivity.Promoted to Shift Leader for exceptional performance, exceeding expectations, and demonstrating strong leadership skills in taking on additional responsibilities.Contributed to the success of Shin-Sen-Gumi through outstanding customer service, sales, and marketing strategies, including the implementation of successful promotions and events that resulted in thousands of dollars in increased sales revenue.

Rosemead, California, United States

Enhanced customer service experience with providing exceptional customer service by actively engaging with customers during the payment process, answering questions, and addressing any concerns or issues promptly and professionally. Received positive feedback for friendly and efficient service.

Rosemead, California, United States

Optimized table turnover and reduced wait times with effective seating strategies and coordinated with servers and kitchen staff to streamline table turnover and minimize customer wait times. Received positive feedback from guests for efficient seating and timely service.

Rosemead, California, United States

Consistently provided exceptional customer service: Received numerous positive reviews and feedback from customers for delivering attentive and friendly service, creating a welcoming atmosphere, and ensuring customer satisfaction.

Los Angeles, California, United States

Enhanced academic performance and exam results for over 20 students, with a focus on STEM subjects such as Math, Physics, and Engineering, by providing customized in-person instruction and test preparation. This approach helped students achieve an average improvement of 1-2 letter grades in their coursework.Successfully assisted students with diverse learning abilities, including those with attention-deficit disorder, attention-deficit/hyperactivity disorder, obsessive-compulsive disorder, anxiety disorder, and more, to overcome academic challenges and achieve academic success. This resulted in positive feedback from both students and their families, who appreciated the tutor's patience, empathy, and commitment to student learning.

Los Angeles, California, United States

Fostered critical thinking and problem-solving skills in students by implementing diverse teaching techniques in a math course.Designed and administered practice and sample questions to enhance student learning and promote a sense of community within the classroom.Received positive feedback from students who successfully passed their math test, allowing them to continue their academic journey at California State University, Los Angeles.