Jacquelyn D N Cunningham Email & Phone Number

Columbia, South Carolina Area

Columbia, South Carolina Area

In October 2006 – March 2009, established and led the SCEIS enterprise training program, including training strategy, instructional technologies, instructional developers and plans, document management, curricula, training teams, schedules, registration, certification programs, and so forth. Led instructional technology implementations 2006-2012. From 2006-2017 (March): Led, delivered the knowledge management life-cycle and rapid development of performance support documentation incorporating scripted expertise, work instructions, business analyses, realistic scenarios, and procedural simulations; and incorporating GAAP, public sector best practices, and governmental code and regulations. Expertly used business applications in technical writing, business communications, and the SDLC: ANCILE uPerform, Blackboard, SAP training systems, MS Word, EXCEL, PowerPoint, Project, Visio, Paint, SharePoint, Active Directory networking, and user management. Supported several business areas (SAP FICO, MM, SRM, HCM, BW, and auditing) and developed technical documentation standards, templates, naming conventions, QA approach; document storage, categorization, metadata/properties, and archiving approaches; and approved content in “sign-on” cycles. Collaboratively worked with stakeholders to design and develop solutions. Key Areas/Roles: Team Lead, Knowledge Management, Enterprise Trainer, Business Analyst, Instructional Technology, Technical Writer

Columbia, South Carolina Area

• Directly supported 10,000+ college faculty, students, staff and 25,000 university-wide.• Founded the iResearch Lab for innovating multimedia and Web solutions, working with IBM, Apple, various hardware/software providers, publishers, and all college disciplines.• Founded the INFOTECH Conference, bringing IT users, technology and technologists together, launching university-wide innovations in all functions and disciplines.• Led or supported numerous University funded initiatives and sponsored research.• Supported implementation of University enterprise systems (email, portals, LMS, etc.) and College-based systems, using SDLC, Waterfall and rapid prototyping, and conducting Unit (UT), Integration (IT), System (ST), and User Acceptance (UAT) testing of both University and College solutions; enforcing quality and all compliance controls.• Collaboratively led technology-driven academic transformations across programs.• Leveraged Microsoft products (Office Suite, Visio, templates, add-ons) and numerous multimedia products and scripting applications to produce and manage administrative, technical and academic writings at all levels, including studies, proposals, executive recommendation, communications, papers, and Web publications.• Delivered technology components of academic courses; provided professional development training for faculty and staff. Led college adoption of Blackboard, Web technologies, and “smart” classrooms.• Developed first e-book (psychology) product of Viacom Corp/Allyn & Bacon Publishers. • Directed foreign languages digitalization projects for teaching, learning, and services.• Budgeted and developed procurement contracts, specifications, justifications, RFPs/RFQs, requisitions, purchase orders, and bidding/price comparisons/acceptance selection. Areas/Roles: University System, School Districts, Federal & State Government, National Organizations, Global/Fortune 50/100/500 Companies

Ms, Technology Management

Certificate in Financial Accounting

Certificate Programs In Internet Programming And In Multimedia Development

Certificate, Management Of Innovations And People In High Tech Organizations

Bs, Mathematics (Csc Minor) Magna Cum Laude

Activities and Societies: Fermi National Accelerator Laboratory internship, American Mathematical Society, U. S. Nuclear Regulatory.