Jonathan Pollack Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, United States

The Advanced Qualification Program (AQP) is a voluntary alternative to the traditional regulatory requirements in partnership with FAA. The program entails a systematic front-end analysis of training requirements from which explicit proficiency objectives for all facets of flight crew training. It seeks to integrate the training and evaluation of cognitive skills at each stage of a curriculum. For pass/fail purposes, crew must demonstrate proficiency in scenarios that test both technical and crew resource management skills together. AQP must design and implement data collection strategies which are diagnostic of cognitive and technical skills. In addition, they must implement procedures for refining curricula content based on quality control data.

San Francisco Bay Area

San Francisco Bay Area

***Concierge of the Month December 2015 for Delivering Service Beyond Expectation******Concierge of the Month November 2015 for Delivering Service Beyond Expectation***Concierge services specializing in lifestyle planning and booking for ultra high net wealth clients. Expertise in travel, dining, and event booking. • Complex travel itinerary planning including private and commercial flights, accommodations, yacht charters and events. • White glove fulfillment for one of a kind trip planning.• Special Event Planning.• Lead on implementation of procedure updates to account.• Leverage extensive travel knowledge of 60+ countries visited to provide travel recommendations.

San Francisco

• Responsible for recruitment and hiring of positions that supported the company’s growth plan. • Crafted ongoing development and training to part-time and full-time staff. Training led to 100% full- time staff retention.• Ensured business compliance by providing guidance of state and federal laws to company stakeholders.• Created and implemented inventory, pack-out & order fulfillment system that reduced labor costs by 15%. • Increased inbound event inquiries by 20% through updated website and client referral program. • Introduced SaaS for office management. Planned and executed email and document migration. Managed business partners and decreased procurement process redundancies through digital management.• Restructured green initiatives that doubled waste diverted from landfills to match company’s mission.• Transitioned from an outsourced model to in-house product fulfillment which reduced subcontracted expenditures and increased workflow flexibility • Provided comprehensive project management support for 35 employees at $250,000 three day conference at Fort Mason. Developed work breakdown structure and schedules, managed vendors and solved onsite challenges.

San Francisco

• Provided ongoing skill development and training to front desk and support staff.• Created and continuously updated internal employee and operational manual for Zynga Wellness Center. Introduced new employee orientation which led to 20% lower employee turnover increased team cohesion.• Monitored feedback, satisfaction and usage of facility through survey and analytics; proposed new programs to management. Oversaw administration including HRIS integration and HIPPA compliance. • Collaborated and managed companywide fitness and wellness competition “Biggest Winner” across wellness, benefits and culinary teams. Competition increased wellness services use by 15% during competition. • Promoted, monitored and supported wellness special events, quarterly and ongoing initiatives.• Collaborated with outside vendors and other units within Zynga to accomplish unified branding/messages that supported Zynga mission statement and ensured a productive “Play” centered culture. • Instituted hybrid staffing model that resulted in a 25% increase in wellness services offerings. • Managed RFP process, & implemented Mindbody scheduling and payment software companywide.

Los Angeles

• Recruited, hired and supervised part-time staff of 45. Processed, audited and coordinated payroll.• Designed and implemented employee incentive program to increase productivity and customer satisfaction. Executed word of mouth referral program that led to 15% increase in business.• Created training modules, which improved staff skillset, injury avoidance and met Title 9 guidelines. • Spearheaded “I Heart Walking” Event, which promoted reduction of carbon footprint and supported campus staff wellness initiatives to reduce worker’s compensation claims• Researched new policies and procedures to ensure delivery of industry leading services. • Managed budgeting, purchasing, maintenance and replacement of facility equipment and supplies. • Reduced Capital Spending during California Budget Crisis by 60% while maintaining facility quality.

Los Angeles

• Recruited and supervised staff of eight full time employees and four part time employees.• Expanded product portfolio and added rental division which increased overall revenue by 34%• Developed client sales and marketing strategies through convention presence, website and rebranding. Strategies led to average gross income increase of 22% yearly. • Managed operations including forecasting, inventory control, purchasing, and quality assurance. • Maximized revenues through efficient staffing, labor structure and cost controls.• Represented company at multiple conventions as an instructor and panel member including IBAC, IDEA and ISES.

Associate’S Degree, Human Resources Management/Personnel Administration, General

To continue professional growth, I am currently enrolled in the Human Resources Management (HRM) program at SFSU.

Continuing Professional Development, Operations Management And Supervision

I completed courses in communications, customer service, H.R., project management & supervision.

Bachelor'S Degree, Psychology And Political Science

Certified Travel Associate (Cta)