Joe Pettit Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

- Maintain and develop internal tooling used by both the support team and other customer facing teams throughout the organization- Write technical documentation for Pagerduty integrations- Write, maintain and update integrations with third party services- Assist in implementing and configuring integrations with Pagerduty and third party systems- Create ad hoc scripts and software for a variety of automated API tasks- Participate in testing and QA for new and upcoming integrations- Regularly interacted with, troubleshooted and created scripts to interact with a variety of APIs- Gained experience using Python, Node.js, MySQL

Minneapolis, Mn, Us

- Primary developer of the Statusy platform, a hosted status pageapplication utilizing a SaaS business model- Gained experience with Python and the Flask framework- Utilized Stripe, Slack, Customer.io and Mailchimp APIs- Involved in sales, marketing, and general product design efforts- Created business from scratch, has a growing customer base

Minneapolis, Mn, Us

- Act as primary engineer for the product- Gained experience in Elixir, specifically the Phoenix framework, as well as Postgresql- Built out documentation as a service product with SaaS model

San Francisco , California , Us

- Hybrid role that consisted of handling very technical support issues (typically related to platform bugs) and acting as an engineer for the product support team- Reworked internal support tooling system to be more extensible and better suited to handle the needs of the support organization- Worked with the platform to solve bugs raised by customers and other stakeholders- Regularly created scripts and small internal tools for a variety of internal teams- Gained experience with Node.js, Express.js, Mongo, React/Redux

San Antonio, Tx, Us

- Created new virtualization backend for company using Node.js- Created highly available distributed master-slave system to create,manage and gather information about remote virtual machines- Backend utilized real time communication using web sockets via SSHtunnel- Wrote custom REST API to expose functionality in this backend- Integrated backend with existing Rails application- Experience with features spanning frontend to backend- Assisted in creating and maintaining product and company websites,employed Middleman to accomplish this- Gained experience with Node.js, Ruby on Rails and C++

San Antonio, Texas, Us

- Lead developer for SpacePanel product, a self hosted virtualizationcontrol panel- Created using Python and the Flask framework- Designed website, marketing materials and the product its self- Utilized Libvirt API to create and manage KVM virtual machines- Worked with DigitalOcean and Linode APIs to manage virtual machineson these providers in addition to local virtual machines- Project was acquired by Virtkick

New York, Ny, Us

- Assisted customers in configuring and troubleshooting a variety of technology and software- Aided customers with general Linux questions - Interacted with customers using a ticket system and via email- Experience using a variety of software including Apache, Nginx, MySQL, MongoDB, Postfix and others- Experience with Ubuntu, CentOS, Debian, ArchLinux and FreeBSD

Philadelphia, Pa, Us

- Consult with customers to identify software, hardware and architecture needs- Install and configure a wide array of software on customer machines including nginx, Apache, MySQL, Postfix, Dovecot, and others.- Create and configure highly redundant systems - Troubleshoot complex software problems- Migrate existing applications and data from external infrastructure to Linode infrastructure- Complete general systems administration tasks for customers

Philadelphia, Pa, Us

- Assisted customers in a wide variety of software including Apache, nginx, MySQL and OpenVPN- Assisted customers with general Linux configurations- Worked with a wide variety of Linux distributions including Ubuntu, Debian and CentOS- Provided minor system administration advice to customers- Responded to support matters using a ticket system and over the phone- Worked directly with a highly automated virtual infrastructure

Egg Harbor Township, Nj, Us

- Provided technical support to 2,000+ retail locations nationwide- Assisted in IT deployments for 1,000 seasonal store locations- Acted as tier 1 and tier 2 technical support for hardware and software - Maintained and restored store equipment including PC’s, mobile devices and networking equipment- Provided network technical support including WAN connectivity and LAN hardware issues.

Mays Landing, New Jersey, Us

- Acted as local technical tutor for Java and C++ programming languages- Worked directly with the student base with a variety of programming assignments- Provided technical support for class necessary programs and hardware- Experience in communicating technical topics to non-technical individuals.

Wilmington, Delaware, Us

- Act to promote sales through exemplary customer service standards and adaptive sales strategies- Assist with office inventory, ordering and merchandising when appropriate- Held the branch financial advocate position- Promoted the financial service program and acting as a local subject matter expert on this business line- Worked as a travel consultant selling domestic travel including vacation packages and road trips- Assisted in the booking and selling of international vacation packages including cruises and cruise tours

Bachelor Of Science, Management

Associate Of Science, Business Administration