Jim Driscoll Email & Phone Number

Troy, Ny, Us

Troy, Ny

Business Development Manager (BDM) I work collaboratively with dealers on the development and implementation of divisional Go-To-Market strategies with the primary area of focus on inbound and outbound BDC initiatives and help dealerships navigate to success, as measured by increased sales and service revenue and higher customer loyalty.

Albany, New York Area

Led the training and implementation of operational guidelines and best practices, leading to improved sales, customer service and employee engagement with clientele.Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues. Independently researched and updated personal knowledge of all products and maintained above industry average customer satisfaction rates. Maximized revenue by proactively building key relationships, further illustrating communication and problem solving abilities.

Operated as the Business Development Specialist and analyzed all internal goals, data, and service levels. Implemented short- and long-term plans to improve client relations and presented those plans to senior leaders.Demonstrated extensive knowledge of workforce programs and policies and made presentations to business entities. Implemented innovative practices into the company for maximum efficiency and assisted dealers in leveraging all existing resources to increase sales and enhance profitability. Expanded on market perception and introduced programs that grew overall market share. Maintained and managed several spreadsheets that analyzed the organizational efficiencies and processes that led to established standards of excellence.

Managed overall dealership operations with 30 employees and annual sales of $15 MillionMaintained market share in new vehicle salesAchieved 122% of Minimum Sales ResponsibilityMaintained a high level of customer satisfaction with avg. score in the mid 90’sEstablished processes for Five Star certification to achieve high customer satisfactionImplemented a certified used car program