•Updates content on SharePoint-based intranet site• Posts content on Associate app• Aids manager in support of enterprise business partners with thoughtful and strategic communication for campaigns and special projects• Writes and edits wide range of content in various formats for various platforms• Oversees and/or supports Town Hall meetings and other associate eventsIncludes assisting leaders and business partners in determining content, developing invitations and creating/deploying presentations. Additionally, managing logistical elements with multimedia/partner teams to deliver successful and informative events, and coordinating post-event communication as needed• Manages and contributes to editorial content of the weekly enterprise-wide newsletter, local weekly newsletter(s) and supporting elements of the organization’s associate communications app and intranet, ensuring accuracy and timeliness of information distributed• Develops presentations, FAQs, leader talking points, and messages to associates for key internal projects, processes/policies or initiatives• Supports Enterprise Communications manager with emergency management needs, including, but not limited to, Hospital Incident Command System response and other critical Incident/crisis duties• Joins periodic on-call rotation to ensure support of Nemours Children’s operational emergencies (approximately once every 4-5 weeks)• Excellent verbal and written communication skills• Critical thinking skills and ability to pivot quickly• Strong ability to work independently and as a team• Exceptional organizational and time management skills• Advanced knowledge of Microsoft Office programs: Word, PowerPoint and SharePoint

• Pitched story ideas that support business strategies, highlight successes, and foster a culture of inclusion, belonging, recognition, service, and pride• Partnered with Manager to coordinate and schedule a robust editorial content calendar across various platforms including intranet, email newsletters, video, blogs, and more• Wrote content for traditional and digital communications platforms, including an internal website• Coordinated, scheduled, and facilitated interviews for written stories• Published approved content and contributed to the design of page layouts for intranet site, collaborating with marketing for any needed graphics, video, or photography• Curates and creates content for employee and executive communications, from emails and newsletters to videos to town halls• Edited and proofread communications materials prepared by others• Researched, monitored, and analyzed communications metrics to inform on success for stated goals and outcomes• Supported communications strategy, projects, and initiatives as assigned

Presented training and was selected to help design those presentations based on Communications knowledge, skills, and abilities. I love it when trainees have that lightbulb moment, and I know I have reached them with a new idea!• Specialist position; teaches 42-hour/6-day state licensing course & on the job training for Security Hosts & specialistso Career founded on persuasive verbal & written communication, & presentation skillso Meticulously reviewing & updating 1150 PowerPoint slides for classroom presentationo Fixing language errors (spelling, syntax, punctuation, grammar) & factual errors as instructed• Integral to Security adoption of Train Me; started tracking on-the-job training for 180+ Security Hosts & specialistso Avoided duplication of effort, ensured assigned Security Hosts have individually inspected records• Conducts Operational observation to assess training needs; focus is Disney’s Animal Kingdom Security• Uses Learning Management System as trained to monitor & report out required training needs• Evaluates On-the-Job Training, Orientation, Security Academy classes, & continuous learning• Project work related to training documentation, new offerings, & training initiativeso Focused on specialist training for Security Office Coordinators & Academy presentations• Experience delivering quality training, providing constructive feedback, & handling confidential information• Responsible for training 20:1 in new security procedures every-other workday during pre-reopening period 2020• Conducts interviews for new Field Trainers (FTOs), ensuring the best selection for this vital programo Used Air Force Recruiting Service skills to organize data-driven recruiting drive for Field Trainerso Added 25 FTOs across all shifts (260% increase)• American Heart Association CPR/AED, First Aid, Bleeding Control trainer

• Voiceover for closed circuit Cast Member news & information update, Magic Kingdom (WKMK)• Voiceover for closed circuit Cast Member news & information update, EPCOT (EPCast)• Media Disney Rep, opening of Mickey and Minnie's Runaway Railway at Hollywood Studios

First step in career progression at Disney; move from an entry-level role to a peer-leader position handling day-to-day operational needs of the Security office. Security Office Coordinator is focal point for Security Hosts and Managers, ensuring smooth operations over all shifts (24/7/365).• Ensured scheduling met operational needs, worked with leadership on changes, issued equipmento Kept discretion and confidentiality of Cast Memberso Communicated & disseminated shift operational needs clearlyo If answers were unknown or not available, researched and networked to find answers• Prioritized, performed clerical tasks; organized supplies, took phone calls, filed records• Led Hollywood Studios Security office on opening day of Hollywood Studios Galaxy's Edge

Starting role at Disney will always hold a special place in my heart. I learned so much in the time that I directly and enthusiastically enabled a safe environment for our Guests and Cast Members to enjoy the Magic of Disney.• Observed & reported incidents on WDW Property; provided outstanding Guest service• Protected Disney image & brand; EPCOT Food and Wine Festival Security core team

Set highest standards of integrity, leadership, & devotion. I upheld & enforced policies, traditions, & standards. Communicated expectations clearly to direct reports & held them accountable for their own actions as well as the actions of their reports. Designed, scheduled, & evaluated training. Celebrated team’s successes with successful nominations for awards, training billets, & recognitions.• Oversaw budget management, financial planning & headcount/resource requests & allocationo Training includes government purchase card holder, green procurement, acquisition ethicso Secured office supplies and needs during 25% budget sequestration measureso Managed outdoor marquee project; researched, purchased, & oversaw installation Senior leadership praised $18,500 successo Led office to turn-in 1,000 pieces of excess equipment worth $50,000o Organized $13,000 in computer upgrades; resolved 18 months of lost productivity• Provided leadership to team members; supervision, growth, appraisal, counseling, disciplineo Provided performance feedbacks & annual evaluations to direct reportso Showcased exceptional performers with quarterly and annual awards, early promotions Two employees promoted six months ahead of peerso Facilitated separation of two employees; served needs of organization by retaining strongest talent• Soft skills vital for success as a USAF SNCO/leader-manager o Leadership skills include influencing, persuasion, building relationships & collaborative team o Self-motivated; operates with accountability, ownership as per military experienceo Worked independently, took initiative; functions effectively in matrixed environmento Demonstrates positive, optimistic attitude; assumes good intent, seeks clarityo Managed constantly changing priorities, consistently maintained high qualityo Career founded on excellent verbal and written communication and presentation skills

Helped high-ranking leaders select targeted key messages for internal and external audiences within the United States and overseas. Connected audiences emotionally to the messages that are important to an organization.• Executed events and programs on behalf of Colonels and Brigadier Generalo Consultant, influencer & strategic thought-partner to teams, peers, leaders & partnerso Shaped strategic communications plans & supported mission objectiveso Prepared executive presentations, scripting event communications, & surveyso Developed & wrote strategic communication plans• Created metrics-leveraging scorecards, roadmaps, updates; helped data-driven decisionso Education includes Total Quality Management, Continuous Improvement Process, Statisticso Used “Air Force Smart Operations for the 21st Century” – Lean Six Sigma for USAF• Crafted, pitched stories tied to AF goals including cross-functional & inter-service conceptso Served with Public Affairs, 54th Presidential Inauguration, Washington D.C.• Managed Communications campaigns included diversity, equity and inclusion, sustainabilityo Led inclusion celebrations & heritage month message campaigns based on Federal scheduleo Showcased Air Force as home for professional careers, individual success, &family life• Crafted ongoing communications & regular news updates for senior leadershipo Created media tracking system, providing leadership with instant media snapshot• Served in Emergency Operation Center during simulations and real-world eventso Team nominated for award, Operation United Assistance-related (West-Africa Ebola) Medical emergency on arrival flight line following west-Africa deployment No negative news coverage or damage to Air Force reputation• Team nominated for 34 headquarter media awards; won 13, five in 1st place

Air Force Communicators are multi-disciplinary craftsmen; one-man bands who can write, voice, shoot, edit, produce, and publish their print and audio/video stories to the world. Focus is the commander’s message; what does leadership want people to know about the Air Force? Produced content (print, audio, video, and multimedia), also supervised the production of others with 1-2 direct reports in addition to training those reports in the work.• Built strong relationships, enlightened other teams to what Public Affairs could delivero Forged alliance with Drug Demand Reduction program & USAF recruitingo DDR earned DoD-level award for outreach program due to partnership • Strong writing skills, developed & delivered impactful presentationso Wrote stories, social media posts, blogs & other materials including: Newsletters, press releases (including crisis communications), articles & features Fact sheets, media alerts, web content and video news releases Over 100 executive radio show talking points & scripts Radio & Television newscasts & public service spots, b-roll, music programso Used social media & current technologies to support, schedule & analyze campaigns Attended “Social Media in Defense and Government” Conference; brought best practices to officeo Developed, produced creative & out-of-the-box content, generating engagement Explored “inside the box” organizational strengths, core values, mission Calculated risk taker, not afraid to step “outside the box”• Oversaw development of communication & content for both internal & external audienceso Efforts led directly to team earning “Most Improved Website” at headquarters level

Successfully learned trade and USAF culture. Shaped Air Force’s public image by building relationships with the community and managing relationships with a variety of media organizations. Developed scripts and graphics, served as on-camera announcers, and documented both ground and aerial missions to ensure information is captured for current and future generations to see.• Foundational background & training in video production & development; 10 years hands-on education & experience in studio, on location, in combat zoneo Anchor, reporter, editor, scriptwriter; news, features, public service announcements• Communicated with national, local media; managed, coordinated & researched reporter inquirieso Worked with news media; prepared interview subjects, facilitated interviews in combat zoneo Provided timely, relevant information regarding local events overseas• News Director for Defense Media Center Reporter, News Anchor in Europe, the Pacific, Middle East, and elsewhereo Proven familiarity with newsroom operations, pitching and writing for news outletso Collaborated with team and organizational partners to create packages from concept to final producto Directed talent and crew for live, live-to-tape, and pre-taped video news casts and productionso Developed briefs & messaging for media interviews in US & overseas including combat zoneso Managed and developed written and video content for United States Air Force news websites

Inspired, engaged, and recruited brightest, most competitive, and diverse men and women for service in America's Air Force. Recruited quality men and women from cross-section of America; provided training to prepare candidates for basic training, technical school, and a successful career in the USAF.• Two-time Silver Badge earner; finishing 113% of goal two years out of four• Finished Recruiting duty at 209% of fiscal year goal