Product Strategy and Roadmap:Define and execute the product vision, strategy, and roadmap aligned with company goals.- Conduct market research, competitive analysis, and customer interviews to identify trends and growth opportunities.- Collaborate with internal stakeholders to prioritize product initiatives and establish clear objectives.Product Planning and Execution:Define detailed product requirements and user stories.- Work closely with engineering and design… Show more Product Strategy and Roadmap:Define and execute the product vision, strategy, and roadmap aligned with company goals.- Conduct market research, competitive analysis, and customer interviews to identify trends and growth opportunities.- Collaborate with internal stakeholders to prioritize product initiatives and establish clear objectives.Product Planning and Execution:Define detailed product requirements and user stories.- Work closely with engineering and design teams to translate requirements into actionable plans and features.- Conduct regular product reviews, analyze metrics, and iterate on enhancements.Customer Engagement and Relationship Management:- Build strong relationships with key customers and partners to understand needs and gather feedback.- Conduct demos, training sessions, and presentations to drive adoption and upsell opportunities.- Act as a product evangelist by effectively communicating value propositions.Cross-Functional Collaboration:- Collaborate with teams to align product development and go-to-market strategies.- Support sales and marketing efforts with product positioning and sales enablement materials.- Provide guidance throughout the product development lifecycle.- Product Performance Analysis and Optimization:Monitor metrics, user feedback, and market trends to drive data-driven decision-making.- Analyze competition and industry advancements to ensure product competitiveness.- Collaborate with data analytics teams to establish measurement frameworks and KPIs. Show less

• Coordinates product vision and development to an Agile software development team by working closely with business leadership to define product roadmap and strategic growth opportunities. • Specializes in the implementation of ICAO/FAA adherent Safety Management Systems implemented within Part 91, 135, and 121 aviation service providers.• Ensures that customer feedback is assessed, prioritized and incorporated into the product.• Facilitates collaboration between cross functional… Show more • Coordinates product vision and development to an Agile software development team by working closely with business leadership to define product roadmap and strategic growth opportunities. • Specializes in the implementation of ICAO/FAA adherent Safety Management Systems implemented within Part 91, 135, and 121 aviation service providers.• Ensures that customer feedback is assessed, prioritized and incorporated into the product.• Facilitates collaboration between cross functional teams in the development of product features with special consideration to UI/UX.• Responsible for backlog, release management and User Acceptance Testing. Show less

Serves as a technical lead for implementation teams and projects to resolve escalated issues. Proactively works as liaison between customer and Jack Henry development to ensure programmatic defects are patched, tested and closed. Suggests ways of improving system stability, availability, performance and reliability. Works independently on escalated issues. Exercises the responsibility and authority to take steps to ensure a successful software installation. Troubleshoots/documents issues… Show more Serves as a technical lead for implementation teams and projects to resolve escalated issues. Proactively works as liaison between customer and Jack Henry development to ensure programmatic defects are patched, tested and closed. Suggests ways of improving system stability, availability, performance and reliability. Works independently on escalated issues. Exercises the responsibility and authority to take steps to ensure a successful software installation. Troubleshoots/documents issues once implementation is complete to ensure they are not repeated in subsequent conversions. Assess, coordinate and review all issues and impacts associated with applications support and business processes. Trains new installation team personnel. Show less

Serves as a leader and resource for software installation team members.Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.Exercises the responsibility and authority to take steps to ensure a successful… Show more Serves as a leader and resource for software installation team members.Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.Exercises the responsibility and authority to take steps to ensure a successful installation.Troubleshoots issues once implementation is complete.Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.May reinforce training to customers and/or provide guidance in training customer personnel. Participates in new release activities.Identifies items that are outside the scope of a standard installation and participates in project activities related to those items. Show less