Rev. Ducky Dorman Email & Phone Number

Glasgow, Gb

Remote

At Ascensos I work as part of a remote team to provide a high-quality Customer Experience to customers of ALDI via inbound calls.Utilizing empathetic communication skills, a positive attitude, and showing a real desire to help customers I am able to deliver a fast, friendly, and knowledgeable service for routine questions and service complaints using a range of software and chat systems to liaison with colleagues and supervisors.

My time with Different Breed, Formerly TicketHusky, was spent managing the social media outlets to build and expand their social presence on Twitter, Facebook, Instagram, and LinkedIn using platforms such as Buffer, Slack, and ClickUp. Alongside my main duties, I also assisted in the designing of the company website, brand guidelines, as well as developing the brand's voice and tone for social channels when engaging with customers and companies online. Because of our work we were able to successfully apply and join the not-for-profit industry body, BIMA.

At QD Events I took ownership in the operation of the Social Media profiles for the Resonate Total Gaming event, writing content for outlets such as Facebook, Twitter, Instagram, and Discord. Planning and executing social media strategies I was able to build upon the foundation already set and expand our social presence in the Scottish and British gaming scene to become one of the most popular names in the Scottish Gaming Events Industry doubling the follower count and engagements of all social channels.During my time with QD Events, I also created and established their Community Discord Server creating a friendly and engaging atmosphere for fans and social content creators to meet in the one place and geek out about games. We were able to apply and successfully gain a partnership with Discord as an Event Host.

Motherwell, United Kingdom

My time at Poundland was spent working as part of a team to ensure the upkeep of the Motherwell Poundland Store and provide high-quality customer service to the public while handling questions, concerns, and complaints within the store. Even as a sales assistant I worked to support the Store Manager in finding ways to improve the work methods of the team to provide a better work environment and experience for customers while in the store.

Hamilton, Scotland

My time with Akkrin was spent working within a team to ensure the success of a new Gaming Centre Startup business in Scotland, running their Twitter, Facebook, and Store.At Akkrin I took charge of setting schedules and delegating assignments based on team member strengths to optimize coverage and service levels of the store. I also took charge of recruitment by interviewing and hiring individuals demonstrating passion, dedication, and who added value to the team.I also built up the store's social presence from nothing to several hundred followers on each platform eventually taking charge of providing quality customer support to new and existing customers via social media, email, and Discord.Promoted and supported strong relationships with local community organizations in the surrounding area.

Motherwell, Scotland.

At Ascensos I worked night-shift temporarily as part of an office-based team to provide a high-quality Customer Experience to customers of Argos via inbound Emails and Social Media channels.I worked hard to take charge of the customers experience from start to finish to ensure that their questions, concerns, and complaints were handled with care, empathy, and given a suitable resolution that fit with the clients specifications.

Remote Team

Working within a Remote team to provide Customer Support to players for the online game Face Of Mankind by assisting players and customers through Live Chat, Ticketing Software, and Email.Dealing with potential and paying customers in a professional manner I helped develop new strategies to assist the team to work more efficiently by producing written information for team members and sufficient training during onboarding and beyond.I took charge of managing a team of 10 Customer Support Representatives and led the recruiting of new team members and resolved internal conflicts and issues where needed.

Nq, Higher National Certificate, Higher National Diploma, Web Development And Design

Engaged with other students to fulfill the acidemic goals set for me. Learned about Web Development and Design along with a few other.

High School