John Dulson Email & Phone Number

Polesworth, Gb

Awards: Superhero of the month - December

Awards;- Best Newcomer - Company recognised Q1 winner SHINE award for S – Straightforward 14 nominations with comments such as ‘Perfect example of an outstanding CS agent’ - Customer Contact Customer Satisfaction Award- Customer Contact Customer Satisfaction Runner up Award

Ibis Styles Birmingham

120 bedroom hotel featuring the new Ibis Styles branding.

East Midlands Airport

East Midlands Airport

Reporting to the Director of Sales the role involved the following:Contracting new business in assigned market segments Striving to achieve budgeted goals by executing sales activities within assigned market segmentsAssisting in the compilation and production of reports, including Sales & marketing plan, monthly sales report and production trackingTo be responsible for marketing materials, promotions and collateral.

Birmingham Copthorne Hotel

Coventry, England, United Kingdom

Supervising; driving call and appointment targets within a team of 4 membersRecruitment - interviewing and successful induction of new team members

Coventry, England, United Kingdom

Manage scheduled projects/ focuses for each of the hotels / regions Regular conference calls / communication within the region supporting where necessary and collating information for Sales & Marketing reviews Manage sales databases and leads and provide monthly conversion reportsBuild strong relationships with Area sales directors, Director of Sales, Sales managers and GM's/ staff on property Maintain high levels of product knowledge of brand/ vision and knowledge of 7 hotels - cross referring where there is an opportunity

Leicester City, England, United Kingdom

Co ordinate events ranging from 8 delegates up to 200 residential conferences within a prestigious leading 4 * hotel brand Show around bespoke training Client follow up and capturing their repeat businessGeneral event administration duties such as Marriott Reward pointsPre, Post event follow up Health & Safety Representative within the department Internal meetings from head of operations to GM Meetings Covered and supported wedding / social occasions Ability to develop and maintain relationships, e.g. associates and clients. I build and strengthen relationships with existing and new customers to enable future bookings.

Promotion to Sales Manager and supporting the implementation of the Solihull Office to Huntingdon.Originally 5 hotels we then went through a transition to 8 Hotels this meant learning new hotel strategies.Implemented and trained colleagues to a new area of the business 'Express Desk'Visited Newcastle Sales Office to understand best working practises

Deal with incoming enquiries for 8 Marriott properties Maximising revenue for all business's across the region Dealing with effective process to handle and convert enquiries and cross selling where possible Ambassador programme - Leicester Marriott Drove forward the sales strategy, hotel strategy for the hotel within the office Attended sales strategy meetings & visited competitors within Leicester to support the hotel

Account management of the 3 top producing accounts for accommodation; negotiation between hotels and clients. Regular meetings with incoming sales managers and attendance at fam tripsEvent organised an event at Alton Towers Hotel for their top accountVenue sourcing & proposals

Walt Disney World, Florida

As part of the course identified above, I undertook an industrial placement as a cultural representative in food & beverage operations serving full service and quick service restaurants. This involved Restaurant seating and dealing with all customer needs, administration responsibilities and crowd control during the parades. During this time, I also became a Disney Trainer

Level 4, Pass

Hnd, Hotel Catering And Institutional Management

Education record