Jordan Williams Email & Phone Number

Grayson, Ga, Us

Atlanta, Georgia, United States

Support executives in and outside the corporate office (Canada & USA). Install and troubleshoot end user VPN Access to keep end user systems operating and in accordance with corporate goals. Resolve hardware, software & network connectivity issues remotely via Kaseya Agent Procedures and systems. Manage, complete & delegate RTB tickets, within ServiceNow systems (Requests & Incidents). Installation and maintenance of end-user workstation equipment (laptops/desktops/tablets & cellular devices… Show more Support executives in and outside the corporate office (Canada & USA). Install and troubleshoot end user VPN Access to keep end user systems operating and in accordance with corporate goals. Resolve hardware, software & network connectivity issues remotely via Kaseya Agent Procedures and systems. Manage, complete & delegate RTB tickets, within ServiceNow systems (Requests & Incidents). Installation and maintenance of end-user workstation equipment (laptops/desktops/tablets & cellular devices. This includes Mac OSX, Windows and Android systems) Conduct PXE imaging on all company devices, Dell And Lenovo . Update & maintain assets in the asset management system within ServiceNow. Conducted Windows 10 migration on over 1500+ devices remotely and onsite. Create, manage, & deactivate Active Directory and Office 365 accounts for new, existing & returning users using AD Manager Plus. Assign licensing in the O365 Admin Center as well as delegate access to distribution groups and license specific programs. Manage 2FA/MFA access for users through the Azure Portal. Assist with Crestron & Polycom system troubleshooting during SLT meetings. Troubleshoot Ricoh printer systems remotely and onsite. Show less

Gainsville, Ga

Install and setup new computers systems, scanners, printers, switches and VoIP phones to use with medical equipment in and outside of the hospital. Copy user data from old devices to new desktops and laptops. Image & encrypt computers for future installation during the Windows 10 migration. Assist employees with technical issues on the hospital floor ranging from internet connection issues to repairing proprietary medical equipment.

Milton,Ga

Responsibilities included running full diagnostics, performing on-site consultations, Repair and customer interaction. Performed repairs on Android and Apple devices mobile and portable. I take in devices for repair and ring out customers for repair cost.

iPad, iPod, portables, accessories and technology sales. I worked with a team to establish a complete solution for the customers by using proper sales technique. I conducted public workshops to teach clients how to use any and all Apple devices, accessories or programs. I've taught one-one training sessions with clients to answer personal questions or concerns about the device after purchase. I've Assembled, configured, and maintained Apple portables and devices.

Computer sales, customer interaction, software installation and virus repair. I conducted hardware analysis for damaged computers. Assembled, configured, and maintained computers brought in by clients. Worked with team and manufacture representatives to sell services and devices to customers. Conducted training on product knowledge.

Associate'S Degree, Computer And Information Sciences And Support Services

Honors Hsd, Computer/Information Technology