Oversaw operations for Rhode Island, Connecticut, New York, & Massachusetts for local division of CSU. Consistently Achieved Weekly Billings Exceeding $300,000Direct Operational Management: Manage daily operations across locations, encompassing human resources, payroll, billing, accounts payable/receivable, clinical operations, and legal compliance, ensuring smooth and efficient workflows.Lead and Supervise Office Staff: Provide leadership to a team of 15+ employees, including Account Managers, Recruiters, Recruiter Assistants, and Operations Coordinators. Responsible for hiring, training, performance management, and, if necessary, termination. Resolve staff issues and foster a positive work environment.Develop and Execute Recruitment Strategies: Design and implement targeted recruiting plans to achieve staffing goals and meet client demands.Drive Business Strategy and Quality Standards: Collaborate on business strategy implementation, direct team efforts, and create a work environment that consistently achieves quality outcomes and aligns with company standards.Engage the Healthcare Staffing Market: Monitor local healthcare staffing trends weekly through marketing, sales, recruiting, and competitive analysis activities. Build strong relationships with key accounts by conducting periodic visits, assessing needs, and identifying new business opportunities.Implement Sales and Financial Plans: Develop sales strategies in alignment with financial goals, project sales volumes, analyze trends, and monitor costs for profitability across service lines.Negotiate Contracts and Pricing: Lead contract negotiations, establish pricing strategies, and recommend selling prices within company policy guidelines.Ensure Compliance and Accreditation: Ensure all business practices adhere to federal, state, and local regulations. Participate in Joint Commission accreditation surveys, maintaining compliance records and documentation.

Consistently Achieved Weekly Billings Exceeding $200k

Consistently Achieved Weekly Billings Exceeding $150,000Generate and Manage Client Orders: Proactively identify high-volume opportunities to maximize client satisfaction and business growth.Facilitate Cross-Functional Collaboration: Coordinate with internal teams to ensure exceptional service levels that meet client expectations and build long-term partnerships.Serve as Primary Client Liaison: Act as the main point of contact for client facility representatives, including Administrators, Directors of Nursing, Staffing Coordinators, and HR personel, to address needs and drive satisfaction.Conduct Onboarding and Quality Checks: Perform “first-day” calls for all new clinician placements and conduct weekly quality checks via phone and email to ensure client satisfaction and address any issues with active placements.Manage Submission and Order Follow-Ups: Track and update submission and order statuses, proactively influencing client decisions to secure clinician placements.Coordinate with Recruiting for Optimal Placements: Partner with the recruiting department to ensure the timely placement of the highest-qualified clinicians that meet client requirements.Communicate Assignment Updates: Provide ongoing status updates to recruiters and clients on assignment changes, ensuring alignment on start dates, extensions, and any issues requiring resolution.Maintain Professional Client Relationships: Cultivate and sustain strong, professional relationships with clients to ensure consistency, quality, and repeat business.Report on Open Orders and Placement Activity: Regularly update recruiting teams on open orders, current placements, and submission status to optimize fulfillment.Uphold Professional Integrity: Demonstrate a professional attitude and commitment to integrity in all client interactions.

Consistently Top 5 Recruiter in Local Division of AgencyConsistently Achieved Weekly Billings Exceeding $50,000Develop and Implement Recruiting Strategy: Design and execute targeted strategies to source, attract, and place Field Employees in staffing roles, ensuring optimal match between candidates and client needs.Oversee Full-Cycle Hiring Process: Manage end-to-end recruitment, including sourcing, interviewing, extending offers, negotiating terms, credentialing, and onboarding new hires to ensure a seamless and compliant hiring experience.Coordinate Client Job Orders: Handle client staffing requests, presenting qualified candidates while consistently delivering exceptional customer service and strengthening client relationships.Negotiate Pay and Bill Rates: Lead negotiations on bill and pay rates with both clients and employees based on job specifications, achieving favorable agreements for both parties.Manage Candidate Pipeline and Retention: Maintain a strong pool of active and potential candidates, coordinate assignment extensions, and drive retention efforts to maximize workforce stability and client satisfaction.Ensure Compliance with Regulations: Enforce adherence to all applicable federal, state, and local employment laws and regulations, supporting full compliance throughout all hiring and business practices.Support Joint Commission Accreditation: Participate in accreditation surveys and maintain meticulous records and files to meet Joint Commission standards, where relevant.Conduct Client Outreach: Make regular service calls to clients to assess ongoing staffing needs and offer prompt support to fill urgent roles.Track Employee Availability: Monitor and record employee availability to facilitate effective scheduling and responsive staffing solutions

Manage Client Job Orders: Facilitate end-to-end client staffing requests, presenting highly qualified candidates and ensuring exemplary customer service throughout.Negotiate Pay and Bill Rates: Lead rate negotiations with clients and employees to align with job order specifications, optimizing profitability and client satisfaction.Conduct Regular Service Calls: Proactively contact clients daily to identify and fulfill immediate staffing needs.Track and Market Employee Availability: Maintain real-time availability records and proactively match candidates with client needs to maximize shift bookings and expand business opportunities.Update Job Orders in CRM: Accurately log and update job orders in the CRM/database, ensuring up-to-date client and candidate information.Coordinate Employee Schedules: Manage scheduling logistics to ensure accurate job assignments and minimize gaps in coverage.Generate Operational Reports: Prepare timely reports on staffing and operational metrics for review by Area Manager or Director.Provide Client Support and Information: Serve as the first point of contact for client inquiries, delivering information promptly or directing calls as needed.Execute Special Projects: Independently handle assigned projects and deliverables, ensuring thorough and timely completion.

Customer Inquiry Response: Guided team members to promptly and accurately address customer inquiries, enhancing customer engagement and satisfaction.Event Promotion: Oversaw campus event marketing efforts to boost awareness and participation through both in-person and digital outreach.Social Media Marketing: Coordinated social media strategies and outreach campaigns to expand brand presence and engage with the campus community effectively.Concert Promotion and Ticket Sales: Led representatives in driving concert attendance and sales, achieving targeted event goals and expanding brand influence.

Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.Achieved daily sales goal by cross selling and promoting additional products and services.Successfully assisted customers with product selections and purchases, e-service transactions, andbuilt rapport with customers by asking probing questions and utilizing effective listening skills