Jean Johnson Email & Phone Number

United States

Remote

FICO, an industry leader in data-driven analytic decisions, is redefining how to deliver, package, and sell cloud-first solutions on the FICO platform. My daily activities ranged from tactical projects to strategizing 2-3 years out and beyond to meet those objectives.Oversaw the UX strategic vision and was the segment lead for FICO’s Fraud and Compliance suite of products; listed as 2021’s category leader for Enterprise Fraud Solutions by Chartis Research.Partnered with… Show more FICO, an industry leader in data-driven analytic decisions, is redefining how to deliver, package, and sell cloud-first solutions on the FICO platform. My daily activities ranged from tactical projects to strategizing 2-3 years out and beyond to meet those objectives.Oversaw the UX strategic vision and was the segment lead for FICO’s Fraud and Compliance suite of products; listed as 2021’s category leader for Enterprise Fraud Solutions by Chartis Research.Partnered with Architecture, Product Management, Development, Fraud Advisors, UX Design, and Technical publications.Designed the next-generation fraud and compliance platform application Falcon X. This global initiative was FICO’s most ambitious and complex project to date and the first entrant of FICO’s cloud-first platform strategy.I managed the end-to-end user experience and drove the UX strategy integrating with multiple teams and frameworks on a global scale.Created a new product offering, Falcon Intelligence Network Insights. FINI is a cloud-based product with the industry’s first benchmark reporting capabilities. It uses global data from 9,000+ financial institutions to effortlessly identify new trends and emerging patterns.Enhanced performance reporting tools and drove the design of Falcon’s new Executive Dashboard. This dashboard provided new KPIs focused on the value (fraud losses prevented) derived from the Falcon platform.Delivered a POC based on potential client requirements that resulted in a new business partnership and a $12 million dollar deal.Managed our Cyber Threat products, FICO Enterprise Security Suite which created a new product offering and domain to FICO’s portfolio.Designed an MVP for Consumer Fraud Control which allowed banks to configure customers’ credit card spending patterns in real-time with customers on the phone.Managed, mentored , and onboarded designers for the fraud and compliance suite of products. Show less

On the steering committee for Women@FICO, NORAM. I also had the esteemed opportunity to present at these events. I presented a talk on how to give feedback and interviewed Mina Kimes (the only female analyst for the NFL on ESPN) for one of our Fireside chat events.Due to the success of the Fireside chat with Mina Kimes, I interviewed Luca Mezzalira, Principal Solutions Architect at Amazon Web Services (AWS), on his new book on Micro-Frontend Architecture for our Angular front-end meetup… Show more On the steering committee for Women@FICO, NORAM. I also had the esteemed opportunity to present at these events. I presented a talk on how to give feedback and interviewed Mina Kimes (the only female analyst for the NFL on ESPN) for one of our Fireside chat events.Due to the success of the Fireside chat with Mina Kimes, I interviewed Luca Mezzalira, Principal Solutions Architect at Amazon Web Services (AWS), on his new book on Micro-Frontend Architecture for our Angular front-end meetup group. Show less

San Diego, California

Member of the UX leadership team for the FICO platform. I governed our design patterns and libraries, partnering with the design system team and working closely with product teams on the strategy for future capabilities, components, and solution templates.Consolidated designer requirements, client needs, and technical constraints into requirements for the design system team.Developed a standard UX specification template to improve efficiency and consistency across the… Show more Member of the UX leadership team for the FICO platform. I governed our design patterns and libraries, partnering with the design system team and working closely with product teams on the strategy for future capabilities, components, and solution templates.Consolidated designer requirements, client needs, and technical constraints into requirements for the design system team.Developed a standard UX specification template to improve efficiency and consistency across the portfolio.Established the core widget library for our wireframing tool Axure based on the UX style guide.Generated custom JIRA dashboards for the design team. These dashboards allowed at-risk items to be escalated in advance while having a quick view of the overall scope of current sprint work. Show less

San Diego, California

San Diego

Drove the end-to-end design experience for SONY’s eCommerce platform thatgrossed more than $250 million in revenue annually.Understanding the technical constraints, user goals, and business requirements,I translated the information into detailed deliverables describing all user interfacespecifications and interactions.• Utilized online analytic and Voice of Customer tools to analyze user behaviorand recommended strategies to stakeholders to increase user… Show more Drove the end-to-end design experience for SONY’s eCommerce platform thatgrossed more than $250 million in revenue annually.Understanding the technical constraints, user goals, and business requirements,I translated the information into detailed deliverables describing all user interfacespecifications and interactions.• Utilized online analytic and Voice of Customer tools to analyze user behaviorand recommended strategies to stakeholders to increase user engagementand satisfaction.• Part of the core team that launched a new enterprise-level re-platform projectfrom concept to completion over an accelerated 12-month period.• Led our cart and checkout enhancement project changing the purchase pathto allow customers to checkout as a guest. This enhancement also includeda change to the purchase funnel by introducing the Sony Rewards Pointsloyalty program. Show less

San Diego, Ca

Represented the Sony brand in the following areas:Print•Worked with our Design Center on a social app campaign for X10 headphones. •Participated in a women's photo journalism campaign. Video•Worked with our Design Center on an augmented reality marketing campaign for the NEX camera line.•Participated in a social campaign where we shot product review shopfront videos for store.sony.com. They were featured on the product detail page of the specific product being… Show more Represented the Sony brand in the following areas:Print•Worked with our Design Center on a social app campaign for X10 headphones. •Participated in a women's photo journalism campaign. Video•Worked with our Design Center on an augmented reality marketing campaign for the NEX camera line.•Participated in a social campaign where we shot product review shopfront videos for store.sony.com. They were featured on the product detail page of the specific product being reviewed.Social•Met with the Sony Influencers and spent the day shooting different digital imaging products throughout North County San Diego. Show less

San Diego