• Responsible for strategy, design, and development of the Agent Applications. • Providing the required support for Product and keeping it efficient.• Improving Customer experience, Agent Experience, scalability, and enhancing Agent apps.• Understanding domain/product-related features and functions, and then defining the epics and stories for the development team.Create Vision and Strategy• Understand partner needs and pain points• Create vision & define strategy• Translate strategy into initiatives

Manage Product Backlog & Releases• Create, maintain, and prioritize the Product backlog• Lead the Product Grooming meetings• Support documentation team - online help + release notes• Lead customer KT sessions and provides updates to key stakeholdersProduct Development and Support• Create and prioritize epics and assign them for release• Define the feature and provide business context & value.• Create the use cases for the epic and set the acceptance criteria• Identify risks and dependencies, validate assumptions with key stakeholders• Collaborate with teams to mitigate risks and address dependencies• Create mockups, and flows, and update the Confluence pages

• Responsible for Product development and Research, Requirement Management, Product Configurations, and Stakeholder Management for Product Delivery. • Responsible for gathering and understanding business needs and translating them into effective Epics, User stories/requirements. • Product Configuration based on Business requirements. • Coordinating with the Product Owner for prioritization and implementation of cost-effective business processes and system solutions. • Business Process mapping, Gap-analysis, and Product• configuration, UAT acceptance, Delivery, and User Training. • Perform systems analysis for to-be business process and application changes. • Proposing and finalizing the Implementation plans, delivery schedule, UAT, and Product rollouts. • Effectively translate requirements and transfer associated domain knowledge to the technical team.

• Coordinating with the Product Owner for prioritization and implementation.• Understanding the existing business processes and providing updates based on client requests.• Communicate effectively with internal and external stakeholders.• Gather requirements and create documentation.• Translating client requirements into system configuration and custom developments and preparing an achievable delivery schedule.• Coordinating with departments to ensure delivery.

• Communicating with clients to understand and document the business objectives.• Requirements analysis,planning ,monitoring and assisting with the business.• To the design of test scenarios and perform reviews of test cases.• Evaluates script failures and contributes to internal design reviews of application.• Develop and implement procedures for identifying advertising needs.• Measure the effectiveness of marketing, advertising, and communications programs and strategies • Forecast and track marketing and sales trends, analyzing collected data