Teach West Coast Swing movement and technique concepts to beginner+ dancers in classes <30 (http://www.wickedwestie.com/index.html)

• Interview and hire domestic and international technical support team• Create and implement documentation and processes• Build and execute training schedules/documentation for new hires• Report key metrics and provide weekly company report on Support• Manage internal and external escalation• Communicate weekly with R&D, Engineering, Sales, Marketing and Services teams

• Lead a group of 8-12 front-line Customer Support Technicians responsible for addressing customer requests according to team-wide performance standards and practices• Act as an escalation point for direct reports for guidance and support in handling difficult or ambiguous issues that may arise• Set clear and challenging goals for direct reports that support department-wide initiatives and hold team members accountable for performance• Communicate and collaborate comfortably with co-workers across all levels, functions, and jobs to meet shared team objectives• Work with the Senior Support Leadership team to perform quarterly and yearly goal planning• Encourage personal development for direct reports• Participate in a management on-call rotation• Lead professional and personal Birkman development sessions, individual and groups <20• Design and implement educational projects to improve processes

• Support customers and internal users who use Mailchimp via live chat and email. Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiries• Perform extensive front line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality• Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance)• Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concerns• Take part in interesting and challenging support-related projects

• Responsible for timely and personalized service, effective management of multiple customers simultaneously and transactional and retail efficiency in fast-paced retail store• Manage writing order for all beverages, and supplies for daily store operation (G.O.L.D. software)• Receiving, organizing, and setting displays and merchandising for products• Planning and designing marketing and specials to attract consumers• Communicate clear, enlightening, and instructive information about store products

• Enforce safety compliance of federal regulations• Satisfy hundreds of challenging passengers daily • Manage passenger needs and requests under time restraint• Communicate clear instructions and information without script

• Analyzed volumetric data, consumer feedback to help clients tailor products or services • Trained new team members, initiate relationships with clients• Design expert recommendations, based on price and type of coverage• Utilized Microsoft Office, and mastered proprietary database systems

• Write and manage schedule for all waitstaff• Ensure all waitstaff supplies and condiments are well-stocked• Manage guest needs and requests politely and efficiently• Communicate clearly and sell menu with ease

• Greeted and assisted customers• Provided food and beverage services and supervised employee performance• Performed store opening and closing duties• Managed guest relations

• Greeted and assisted customers• Provided food and beverage services and supervised employee performance• Performed store opening and closing duties• Managed guest relations