Jean Gonzalez Email and Phone Number

Fort Sam Houston IMCOM HQ G8 Financial Operations • Provides information to management by assembling and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations for IMCOM HQ Financial Operations San Antonio to support SAP/GFEBS and legacy financial systems for Financial Analysis utilizing FM, FI, CO, SD and MM modules.• Support Year End Financial Close processes • Supported Journal Voucher Processing and other financial postings in GFEBS • Provided GFEBS/SAP Tier 2 functional helpdesk support for Funds Management, Financial, Cost Management, Project Systems, Plant Maintenance, Spending Chain / Reimbursable and REMEDY tracking of helpdesk issues • Responsible for researching and resolving unmatched financial transactions (ULO, UMD, UMC) for Collections and Disbursements and IDOC errors • Utilized and provided guidance in BI and ERP Reporting for various GFEBS business processes, and provided user guidance in ), Sales and Distribution (SD), Project Systems (PS) Funds Management, (FM), Financials (FI) , Cost Management (CO), for Budget Office support performing transactions, monitoring, reporting on status of funds, setting up Reimbursable transactions and sales orders , MIPRS, Direct Charges/Direct Site, cost transfers, army audit requirements, PR/PO and other spending chain processes, , and other GFEBS and budget related tasks support.

Par Hawaii• Phase 1 – Project Optimus team member – Implemented SAP to HANA upgrade for Hawaii Independent Energy refinery.• Converted customer and vendor master data, AR/AP open items, and open purchase orders from legacy system to SAP HANA.• Gathered business requirements to combine Accounts Payable and Accounts Receivable existing processes with refinery processes. Documented combined business processes and desk procedures.• Assisted team members to create business requirements documents, process workflows, training documentation in respective areas.• Documented functionality of all customer and vendor masters.• Created control reports to identify issues throughout business processes. Scheduled batch jobs to run reports automatically and email to appropriate end users• Phase 2 – Provide post go live support. Perform root cause analysis. Resolve issues by providing end user training or break/fix configuration changes.• Assist less experienced team members with completion of production support tickets through knowledge transfer• Phase 3 – Currently in blueprint for business segment reporting and transactional processing for implementation of PDI to SAP HANA.

SAP BI Application System Specialist 3/2013 – 12/2014Member of GFEBS BW team responsible for implementing enhancement and break/fix solutions for client.• Research and reconcile SAP ECC data to BW to identify differences• Document data flows SAP ECC TO BW• Gather requirements for enhancements• Perform As Is/ To Be gap analysis• Implement break/fix and enhancements to production system• Monitor BW process chains via Control M and BWSAP ECC Application Management Specialist 4/2011 - 2/2013Lead GFEBS SAP ECC functional support• Support end users utilizing SAP ECC through training and process improvement• Produce detailed job aid documentation and lead training sessions• Created Macros, databases, and utilized Pivot Tables for financial analysis increasing productivity by developing automated applications; eliminating duplications; coordinating information requirements. • Perform break/fix solutions for production implementation• Performed multiple testing cycles for production release and updates• Supported FM, FI, CO, SD and MM modules

Managed and directed teams overseeing the support and enhancement of SAP ECC 6. Spearheaded and piloted outsourcing model for support operations. Created IT prioritization process and successfully implemented ITIL processes.•Orchestrated and implemented onshore/offshore model for SAP ECC 6, BW and CRM support. Managed budget and cost containment of $2M and over 11 contractors. Successfully grew model to 70/30 blend within the same cost structure.•Satisfied business needs through implementation of ITIL processes including incident management, request management, and change management for SAP ECC 6, BW and CRM.•Created and implemented process for working with business to prioritize IT enhancement workload in order to achieve highest ROI. Created rating system for enhancements, coordinated planned time estimates and projected 3 month future releases to production.•Managed and scheduled 2 teams of Production Support and Enhancements. Directed staff of 19 to analyze, define, implement, and support SAP ECC 6, BW and CRM which resulted in improved operations, planning, and control for the company.•Ensured that all departmental KPIs and service levels were met through the reporting and analysis of metrics in SAP BW and ECC 6 resulting in positive business communication and execution of complex enhancements within the planned time and cost estimates.•Performed project manager role for multiple upgrades, AOPs and service packs applied to SAP R/3, ECC 6, BW, and CRM. Coordinated all functional teams to ensure proper testing.•Trained and evaluated employees, maintained positive employee relations by fostering teamwork and motivating a diverse group of individuals.•Mentored and provided development plans for personnel to achieve and maintain technical proficiency. •Ensured adherence to business analysis and systems design specifications, forms, reports, procedures, and documentation for SAP ECC6.

SAP IT Business Solutions Manager 11/2005 - 7/2010SAP IT Business Solutions Supervisor 1/2004 - 10/2005SAP FICO Senior Specialist, Analyst, Associate Analyst 1/2002 – 12/2003Exchange Accounting Supervisor 12/2000 - 12/2001 SAP EDI Coordinator Financial Controls & Master Data 4/2000 – 11/2000 SAP Implementation FICO team member 12/1998 - 3/2000

Supervised 4 Exchange Accountants.•Reconciled exchange inventories.•Produced netting statements for related fees and taxes.•Monitored netting balances between Tesoro and Exchange partners.

Recognized for achievements as an individual contributor and expert in understanding business requirements and merging with system configuration.•Analyzed, defined, configured and implemented minor and major enhancements to SAP R/3 FICO and PA modules.•Interacted with technical architecture and development teams to complete assigned deliverables. •Coordinated business user interactions, including testing, training, and post implementation support.•Generated system configuration, testing, and training documentation.

SAP R/3 super user supporting Accounts Receivable, Billing and Master Data; actively involved with troubleshooting issues; recommending process improvements; and implementation of new enhancements

Accounts Receivables, Vendor and Customer Master Data Department’s conversion from legacy system to SAP R3 to include implementing incoming cash application interface; configured, documented and trained the Logistics MM (Material Management) Invoice Verification module; configured pricing procedures and billing documents types in SD (Sales & Distribution).

Supervised 8 A/R Associates; department responsibilities included cash applications, reconciliations, aging reports and customer inquiries.