I offer business process analysis and application design services on a contract basis. With 20 years of experience building web applications for a broad range of industries, my specialties include:• Leading application design processes• Facilitating communication between technical and non-technical team members• Analyzing real-world workflows and recommending optimizations• Translating operational processes into software implementations, including both custom software and third-party software platforms • Designing clear and efficient user interfaces for both internal and customer-facing applications• Creating data integration flows, mappings, and interfaces• Technical writing including functional requirements and specifications, test plans, user manuals, and training materials • Managing the relationship between client and development teams through design, implementation, and rolloutI frequently collaborate with the software development team at Leafnode to provide a full range of software design and development services.My expertise in striking a balance between business requirements, technical considerations, and usability concerns enables me to build consensus across all segments of an organization and makes me an asset throughout the life of a project.

Business and creative mentor for high school and college students on the Pier Pressure Designs team at Youth Interactive. PPD is a student-led business that up-cycles used sails and other donated materials into hand-sewn totes, clutches, and other products. Led collaborative learning sessions on topics including team dynamics, production planning, and marketing. Coached and supported students in sales, customer service, and other soft skills during monthly product showcase events. Provided practical support on product creation and sewing skills.

Key contributor to product strategy and user experience for Fleetprime's Aware platform. Assessed market opportunities for leveraging telematics and mapping technologies to support fleets in the over-the-road, waste management, and oil and gas industries. Defined feature sets to drive day-to-day fleet operations as well as strategic planning and supply chain management. Responsible for ongoing evolution of the user experience as new new device integrations were brought on board. Designed a prototype solution for waste fleets that brought together route management, video and still camera inputs to automate existing exception management processes.

Defined operational processes for a start-up providing cost-effective and efficient remote device management solutions for the trucking industry. Configured 3rd-party order management and storefront platform to support operations. Oversaw development work to customize design and functionality to meet business needs.

Worked one-on-one with an English language learner on a weekly basis to help her develop her speaking and writing skills. Mentored my student in improving comprehension of technical documents related to her employment, and developing her own technical writing skills in English. Provided guidance on her personal writing, which ranged from personal essays to poetry, and assisted her in developing comprehension and fluidity skills when reading for pleasure.

Led the design of a globally funded application to enable plant breeders in the developing world to deliver new staple food crop varieties more rapidly. Collected requirements from commercial plant breeders, research scientists and statisticians via interviews, collaborative design sessions, and focus groups. Worked closely with the client team to shape overall product vision and strategy, and to translate highly technical requirements into clear, understandable interfaces for users with varying levels of expertise. Played a key role in transforming a collection of independent software modules into a unified, integrated toolset that provides end-to-end support for plant breeders.Managed development, QA, and user acceptance testing activities across distributed teams. Created requirements documents, user manuals, and test plans, and conducted hands-on training workshops.

Pro-bono work to set up operational and technology processes for a new non-profit entity. Created customized SalesForce implementation to manage client and donor information.

Integrated needs of business leaders, branding and marketing divisions, and both internal and external technology teams. Led the design of the user interface for LesConcierges' proprietary CRM system, including interviewing operations staff, observing users, and optimizing existing workflows. Created functional and design specifications. Oversaw successful product rollout, including creating training materials, conducting initial training, and resolving operational issues for the 20 separate teams converting to the new product. Provided ongoing staff training and support. Ongoing efficiency analysis of CRM tools for continued improvement as company expanded.Built first-in-market web platform for concierge services, integrated directly with CRM system in realtime. Designed custom CMS system to allow business users to manage the web platform.Worked closely with high-profile clients in financial services sector to develop customized, PCI-compliant solutions for loyalty programs, including customizations to both the core CRM system and the consumer-facing web platform, integration to loyalty points systems, and authentication processes for customer validation

John Warnock's Octavo pioneered the creation of extremely high-fidelity digital surrogates of rare books and other fragile artifacts.Co-authored white paper which provided an introduction to a range of issues in the fields of conservation and digital imaging, including handling techniques, lighting sources, image capture technologies, resolution, and color management.

Member of product specification team that translated marketing requirements into feature specifications and interface designs for manufacturing collaboration software. Functioned as liaison between marketing and engineering teams to build consensus, balancing customer demands with engineering feasibility. Worked with engineers to resolve implementation issues.Wrote and illustrated product specification documents, including use cases, technical and user interface requirements, screen designs, and workflow diagrams. Conducted usability testing on product prototypes and beta versions. Created and maintained online and printed documentation.

As team lead for the web group, led initial needs assessment, feature specification, visual and user interface design of web initiatives for clients including Logitech, BART, Amtrak and Robert Mondavi. Created HTML templates and production graphics and had some involvement in scripting, database development and server administration tasks. Managed development team to ensure projects finished on time and on budget. Member of a small consulting team that performed a Needs Analysis and Workflow Study of the Consumer Affairs Branch of the California Public Utilities Commission in Spring 2000, as a prelude to developing a web-based complaint-handling system. Interviewed and observed approximately 40 staff members, ranging from entry level to management. Analyzed current complaint-handling processes. Created recommendations for a phased approach to streamlining workflow prior to creating an automated system.Defined and documented efficient processes for web development, including internal procedures and policies for client interaction.