Fiery Certified Professional, March 2020Idealliance G7 Expert, November 2019Idealliance Color Managment Professional Master, June 2019

Idealliance CMP Fundamentals Certified, August 2017Fiery Professional Certified- November, 2016• Conduct advanced key operator training sessions from 1 to 5 days in length at customer locations throughout the United States on software, production cut sheet printers, copiers, scanners and multi-million dollar continuous feed inkjet printers and cut sheet inkjet printers. • Stay up to date on technology through continuous training via on line courses, classroom trainings, and self-training.

Idea Alliance-Color Management Professionals-Fundamentals and Pre-Media Certified, 2012.Customer Training Representative of the Quarter –May & June 2003First Customer Systems Support Representative on the West Coast promoted to CTR• Provided advanced user training to clients on the utilization of high-volume, digital equipment and software, primarily throughout the United States Western region.• Training encompassed the use of printers, copiers, scanners, wide format plotters, finishing devices, and the software utilized with these systems.• Software training encompassed various courses including: Print Submission, Print preparation, Archival and Retrieval, Online Project Management, Accounting, Document Editing, Markup, and OCR software.• Created curriculum for training courses for new products and software.• Trained new sales people and management within the organization.• Provided customer feedback to product and software management.• Submitted software solutions to an online knowledge base for worldwide use.• Conducted on line training sessions.

Reference Letter Contest Winner-June 1999 & December 1999National Contest Winner of Customer Application/Success Story Contest-August 1998Second Place Winner-Southern California Customer Application Contest-July 1998First Customer Support Representative promoted to Customer Systems Support Rep.• Provided user training on black and white and color network printers at clients’ offices and in field offices.• Developed and customized training to customer needs.• Analyzed customer environments and provided efficient network solutions.• Increased equipment usage by providing customers with business development support, best practice models, and user training.• Downloaded print drivers and customized Océ software to client workstations. • Administered laptop tests to sales executives and district sales managers.• Completed New Horizons Learning Center Courses in Adobe Photoshop, Adobe Illustrator, and Corel Draw.

• Trained customers at their offices on the use of analog copiers.• Conducted follow-up visits to ensure customer satisfaction.• Responsible for new hire training classes for sales executives and sales managers. • Supported the introduction of new products, options and features by conducting workshops and demonstrations at trade shows and regional events. • Trained national customer service staff on network printers in Oklahoma.• Generated numerous sales leads for sales executives.

• Acted as main liaison for key accounts-commercial, residential, and convention• Interviewed potential candidates for employment• Trained sales representatives

Nominated Sales Person of the Year-1994

Achieved Membership in Society of Sales Masters and Employee of the Month-December 1991