Customer Service Team LeadArrow Pest Control - Morganville, NJOctober 2022 to PresentLead a customer service team in a high volume fast paced environment.Train and assist entry level customer service representatives.Promptly resolved an average of 80-100 clients question or complaints  throughout the day with 5-star ratings.Actively maintained and updated customer accounts in Clypboard.Scheduled an average of 150-200 appointments daily.Actively worked to display a courteous and empathetic attitude towards all clients.Running reports and handling accounts receivable.

Successfully originate loans from start to finish for endorsement of the vice president. • Assist underwriters and processors in obtaining any documents needed to move forward. • Creating a long lasting pipeline of revolving business through new and previous clients. • Closely monitored market trends to adapt selling strategies for success. • Developed great working relationships with both my peers and clients. • Providing excellent customer service

- Underwrite, sell, and process all loans - CC Processing/ Obtain cost analysis - Manage Sales Team of 10 who sold on average $10 million per year - Approve all deals that are financially viable - Negotiate with lenders on approvals and obtain all paperwork necessary to fund

- Managed a Sales team of 5 who sold on average $5 million per year - Ran all functions of the office from - Sold loans to customers - Prospected by cold calling new and existing customers, processed renewals - Build relations with clients and provide customer service

Oversaw/Funded all financial deals that came into the finance office - Submitted credit applications and negotiated with several banks - Sold aftermarket products to all customers. Closing 90% of customers - Manage the Sales Team - Full knowledge of Reynolds and Reynolds - Worked with VP to start VW brand which turned into Million dollar dealership - Ran all aspects of the dealership. Jumping into any role needed- Administrative work/Spreadsheets - Customer Service - Sold BMW accessory products to up sell customers. Closing 90% of customers - Car Sales and full car product knowledge

March 2000 to October 2006- Ran and managed daily reports - Checked In/Checked out guests - PBX operator and night audit, made reservations, cashier agent - Train new employees on Micros Fidelio 7.13 - Anticipated guest's needs and resolve guest complaints