Jeanette Work Email & Phone Number

Omaha, Nebraska, United States

Managed the Loss Mitigation, REO and Claims departments for all Mortgage and Home-Equity Consumer products.• Developed and empowered employees, resulting in consistently met job duties, goals, and deadlines.• Monitored and implemented reports and tracking tools to measure job performance, department responsibilities, workflow, pipelines, and market trends, leading to notable improvement in overall KPIs.• Familiarity with the Fair Debt Collection Practices Act and the bankruptcy code and rules, knowledge of credit financial service policy and procedure.• Managed multiple Vendor client relationships and oversight.• Partnered with Compliance, Risk, and Legal staff to review policies and procedures to ensure compliance with letters, existing regulations, and best practices.• Owned corporate complaint resolution department responses.• Collaborated with merger acquisition teams for successful transfer of product and servicing responsibilities.

Omaha, Nebraska, United States

Managed the Loss Mitigation, REO and Claims departments for all Mortgage and Home-Equity Consumer products.• Successfully selected and replaced vendor client relationships, optimizing support for mortgage servicing. • Designed and implemented paperless and remote working processes, enhancing operational efficiency.• Facilitated testing for system implementation, updates, and audits.

Omaha, Nebraska, United States

Operations Manager for Consumer, Credit Card, and early-stage Mortgage accounts. Successfully selected and replaced vendor client relationships, optimizing support for mortgage servicing. • Streamlined processes with auto dialer campaigns and effective cell phone handling, leading to increased efficiency.• Established one-on-one mini monthly review processes for employee growth, engagement, and development.• Created dedicated training programs for new hires and growth development of existing staff, fostering continuous improvement.

Omaha, Nebraska, United States

Collection Manager for Consumer, Credit Card and early stage Mortgage accounts. Managed the predictive dialer strategies.

Omaha, Nebraska, United States

Overseeing collections teams, attaining production goals, ensuring compliance with company procedures and collection laws, and managing payment and settlement options.

Omaha, Nebraska, United States

Collected on consumer, credit card and early stage mortgage loans. Responsible for training new hires and coaching of staff. Handling escalation accounts.

Omaha, Nebraska, United States

Contacted consumer loan customers with overdue accounts and attempted to either collect the overdue amount or negotiate a payment plan to collect it in installments. Used credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. Maintained records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Resolved customer issues and complaints concerning billing.