Jean Augustin Email and Phone Number

• Directed multi-million-dollar retail operations of 40 locations in Orlando and Tampa regions, consistently achieving annual revenue targets and improving market share.• Led and motivated more than 1700 employees, fostering a high-performance culture through training, mentorship, and strategic performance metrics.• Developed and implemented policies that significantly boosted employee retention, reducing turnover by 35% within six months.• Ensured 100% compliance with health and… Show more • Directed multi-million-dollar retail operations of 40 locations in Orlando and Tampa regions, consistently achieving annual revenue targets and improving market share.• Led and motivated more than 1700 employees, fostering a high-performance culture through training, mentorship, and strategic performance metrics.• Developed and implemented policies that significantly boosted employee retention, reducing turnover by 35% within six months.• Ensured 100% compliance with health and safety standards to maintain a safe and productive work environment.• Monitored key performance indicators (KPIs) to track operational efficiency, identified areas for improvement, and enforced strategies to ensure high service standards.• Managed budgeting and financial forecasting, optimizing resource allocation and controlling costs to maintain profitability and financial health.• Oversaw marketing and promotional initiatives to increase brand visibility and drive customer engagement, increasing foot traffic and sales.• Collaborated with cross-functional teams to streamline communication across departments, significantly enhancing customer service efficiency. Show less

• Conducted comprehensive needs assessments to identify field team training requirements and skill gaps.• Designed and developed training programs, including curriculum creation, training manuals, and interactive sessions.• Delivered on-site training sessions and workshops, providing hands-on instruction and practical demonstrations.• Managed remote training initiatives using virtual platforms, ensuring effective learning for geographically dispersed teams.• Monitored and… Show more • Conducted comprehensive needs assessments to identify field team training requirements and skill gaps.• Designed and developed training programs, including curriculum creation, training manuals, and interactive sessions.• Delivered on-site training sessions and workshops, providing hands-on instruction and practical demonstrations.• Managed remote training initiatives using virtual platforms, ensuring effective learning for geographically dispersed teams.• Monitored and evaluated training effectiveness through assessments, feedback, and performance metrics; made data-driven adjustments to improve outcomes.• Provided ongoing coaching and support to employees, facilitating the integration of new skills into daily work routines.• Collaborated with management and team leaders to align training objectives with organizational goals and strategies.• Prepared and presented detailed reports on training progress, outcomes, and recommendations for program enhancements.• Stayed updated on industry trends and best practices, incorporating new techniques and technologies into training programs.• Collected and integrated feedback from trainees and field managers to continuously refine and improve training strategies.Key Skills:• Leadership and team management• Effective communication and presentation• Strong organizational and planning abilities• Adaptability to changing training needs• Proficiency with training technologies and tools Show less

• Efficiently directed the operations of 8+ Wendy’s locations in South Florida for over 10 years, mentoring 30+ General Managers and driving a culture of high-performance• Delivered annual profit margins between $15M and $25M in the Miami/West Palm Beach area by leveraging financial expertise and deep market knowledge• Established effective hiring and coaching programs, achieving a remarkable 90% retention rate for employees

Maintained and implemented company protocols and policies to ensure compliance with sanitation and safety regulations. Trained new and current employees on proper customer service practices and food safety.Conducted daily operations and staff scheduling.Monitored operational costs and identified measures to cut waste.