Answers inbound sales calls or digital sales live chats with customers who need assistance with purchasing various insurance products. Quotes and sells through multiple insurance carriers and quoting platforms. Cross-sells customers to meet all of their insurance needs. Maintains a high level of production while providing professional service in a fast-paced sales environment. Consistently meets or exceeds sales goals. Thrives in a fast-paced environment and loves talking with people. Ability to be flexible and evolve rapidly with the company's needs. Provides excellent communication skills - written, verbal, and listening. Values self-awareness, intellectual integrity, judgment, emotional intelligence & positive energy.

Responsible for processing notary and loan signing services weekly by remote platform. As a Remote Online Notary, the duties are to provide independent third-party witnesses to the online notarization of official documents. Skills: Self-Starter, Interpersonal Skills, RON Platform, Zoom, and Business Mgmt

Negotiates 5-10 projects a week by sending out weekly proposals on the Upwork platform and retaining past clients. Primarily a virtual assistant contractor with small businesses and individual clients. Projects completed in transcription, proofreading, copyediting, data entry, and app testing.Skills: Excellent Written/Oral Communication, Planning, and Organization

Processed 20-40 inbound calls daily during an 8-hour period assisting customers with bookings, payments, reservation changes, and cancellations. Booked and sold domestic and international reservations for hotels, airlines, car rentals, and packaged bookings. Cross-sold Travel Protection Insurance. Accurately processed travel itineraries and made requested changes to existing reservations in a timely manner. Ensured customers received a remarkable experience. Applied frequent flyer miles or credit card points towards travel. (Position only ended due to Pandemic)Skills: Sabre, AmEx GBT CRM & Resource Software, Problem Solving, and Call Center

Trained in KLM Travel platforms and Licensing Programs. Independent Travel Agency with KLM Travel Support Services. Unsuccessful Deployment of Start-up.

Effectively handled 20-40 inbound reservation calls daily in a remote call center environment. Booked domestic and international air, hotel, rental car, cruise lines, resorts, business, and luxury travel reservations. Cross-sold Travel Protection Insurance. Accurately processed new vacations and made requested changes to existing reservations in a timely manner. Ensured customers received a remarkable experience. Utilized available resources to efficiently handle customer requests. Consistently met or exceeded performance goals and maintained productivity standards. Navigated through multiple browsers and systems, chat apps, and responded to emails, all while maintaining an engaged conversation with our customers. Engaged in team meetings and/or training sessions to build the knowledge base and awareness of company initiatives.Skills: Sabre, WTH CRM & Resource Software, Problem Solving, and Call Center

Business services included cleaning, organizing, and moving for restaurants, households, storage units, and apartments. Additional services with pet, office, and house sitting. Also assisted tenants and business owners with office equipment setup, device updates, and wifi troubleshooting.Skills: Business & Task Management, Interpersonal Skills, and Detail Oriented

Effectively handled 10-20 inbound service calls per hour in a call center. Assisted with navigating and updating ACS Event Dashboards for individual and group fundraisers and processed donation payments along with thank you cards.Skills: Dashboard & Browser Support, Zendesk & Salesforce, and Call Center

Opened 3-5 new accounts a month by marketing solely to daycares, small businesses, and restaurants, resulting in $90k in annual premiums for the year. Achieved this by generating new business opportunities through company leads, networking, referrals, and cold calls. Worked directly with business owners to deliver voluntary healthcare and other employee benefits. Played a key role in a well-known brand that helps owners ensure their employees can receive direct cash benefits should covered medical events occur.Skills: Sales, Negotiation, Insurance, Google Suites, and Customer Service

Debit Card Manager Duties - Responsible for investigating fraud and suspicious activity concerning debit cards. Prepared the monthly losses report for accounting. Reviewed chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and, if required, contacted the cardholder. Kept up with network rules and regulations, including but not limited to third-party vendor card processor regulations. Acted as liaison with card processor vendors regarding dispute resolution and chargebacks. Completed annual training, where applicable, to remain current with regulations and compliance procedures. Performed a daily inventory of instant issue card stock and weekly audits. Placed service calls for instant issue equipment as needed. Trained account service staff on card user support procedures and new products. Resolved all account disputes in a timely manner. Processed ATM and debit card claims from lost, stolen, or fraudulent activity in work queues. Notary Services - Took acknowledgments of proofs of written instruments, Administered oaths and affirmations, and certified copies. New Account Representative Duties - Opened new checking, savings, business, CD, and other types of accounts. Went over available services with prospective accountholders and helped them fill out applications. Also, investigated and corrected errors in accounts. Teller Position Duties - Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sold cashier's checks, traveler's checks, and money orders.Skills: Finance, Management, Microsoft Office, Microsoft Teams, and Outlook

In-person customer service as a ticket, gate, and baggage department agent. Rebooked reservations, tagged luggage, assisted with check-in at the ticket counter or gate, and assisted with lost luggage resolution. Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.Skills: Sabre GDS System, HAZMAT, Outlook, Problem Solving, and Interpersonal Skills

Video and Photo Department. Collected payments by accepting cash, checks, or charge payments from customers and made the change for cash customers. Verified credit acceptance and operated credit card authorization systems. Balanced cash drawer by counting cash at the beginning and end of the work shift.Skills: Cash Register, Customer Service, Team Work, and Inventory

Drive-thru and Front Counter. Collected payments by accepting cash, checks, or charge payments from customers and made the change for cash customers. Verified credit acceptance and operated credit card authorization systems. Balanced cash drawer by counting cash at the beginning and end of the work shift.Skills: Cash Register, Customer Service, Team Work, Prep. and Inventory

Drive-thru and Front Counter. Collected payments by accepting cash, check, or charge payments from customers and made the change for cash customers. Verified credit acceptance and operated credit card authorization systems. Balanced cash drawer by counting cash at the beginning and end of the work shift.Skills: Cash Register, Customer Service, Team Work, Prep. and Inventory

Effectively handled 10-20 inbound service calls per hour. This was a call center position. Scheduled and rescheduled appointments for Sears appliance repair customers and businesses. Notated special requests through a CRM system and called service repairman for status updates when needed.Skills: Customer Service, CRM Data Entry, Call Center, Upselling, and 55 WPM

Reservations Center Intern. Assisted with HR duties, faxes, and emails. Assisted with training room supplies, equipment, and paperwork.Skills: Customer Service, Team Work, Microsoft Office Suite, Fax and Email