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Jean Lima Email & Phone Number
Incident Management Senior
at
EBANX
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Incident Management Senior
Location
Piraquara, Paraná, Brazil
Company size
Who is Jean Lima? Overview
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Quick answer
Jean Lima is listed as Incident Management Senior at EBANX, a company with 805 employees, based in Piraquara, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Jean Lima.
Jean Lima previously worked as Coordenador de T.I at Bellinati Perez and Supervisor de Infraestrura e Service Desk at Bellinati Perez. Jean Lima holds Bacharelado Em Engenharia, Computer Software Engineering from Estácio.
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Email format at EBANX
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EBANX
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Profile bio
About Jean Lima
Profissional de TI com 7 anos de experiência em Governança, Infraestrutura de Rede, Service Desk e Desenvolvimento. Tenho expertise em gestão de equipes, otimização de custos, implementação de processos ITIL e conformidade com a LGPD como DPO. Foco em melhoria contínua, gestão de projetos e análise de desempenho, com forte utilização de KPIs para monitorar e otimizar a performance das operações de TI, garantindo resultados alinhados aos objetivos estratégicos. Experiência em definir, acompanhar e analisar indicadores-chave de performance (KPIs) em áreas como tempo de resolução de incidentes, eficiência de processos e satisfação do cliente. Fluente em inglês, atuo com equipes globais para impulsionar resultados e inovação.English:IT Professional with 7 years of experience in Governance, Network Infrastructure, Service Desk, and Development. Expertise in team management, cost optimization, ITIL process implementation, and GDPR compliance as DPO. Focused on continuous improvement, project management, and performance analysis, with strong experience in utilizing KPIs to monitor and optimize IT operations, ensuring alignment with strategic objectives. Skilled in defining, tracking, and analyzing key performance indicators (KPIs) across areas such as incident resolution time, process efficiency, and customer satisfaction. Fluent in English, working with global teams to drive results and innovation.
Current workplace
Jean Lima's current company
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Ebanx
5 roles
Jean Lima work experience
A career timeline built from the work history available for this profile.
Coordenador De T.I
CurrentGestão da Área de TI: Responsável pela gestão da área de TI, reportando ao Gerente de Operações. Supervisão de equipes de Analistas de Sistemas, Suporte e Infraestrutura, com foco em resultados alinhados à estratégia corporativa.Gestão de KPIs e Indicadores de Performance: Implementação e monitoramento de KPIs para otimizar a performance da equipe e.
Nov 2023 - Present
Supervisor De Infraestrura E Service Desk
Feb 2023 - Nov 2023
Analista De T.I
- Liderança técnica em projetos de infraestrutura, atuando desde o planejamento até a execução para garantir a implementação eficaz e o alinhamento com os objetivos estratégicos.
- Comando de time de sustentação de back-end (desenvolvimento) e condução de negociações contratuais com parceiros.
- Instalação, manutenção e padronização de servidores CentOS, garantindo estabilidade e eficiência.
- Implantação da plataforma de colaboração VMware Zimbra e de ambiente de virtualização com… Show more
- Implantação da plataforma de colaboração VMware Zimbra e de ambiente de virtualização com VMware.
- Implementação de soluções de comunicação VoIP/SIP com Asterisk e de vídeo-conferência.
Jan 2022 - Feb 2023
Analista De Infraestrutura
Gestão de infraestrutura de TI, com foco em servidores (Windows Server, Linux), virtualização (VMware, Hyper-V) e redes (Cisco, Juniper, Mikrotik). Competente em serviços de nuvem (AWS, Azure, GCP) e soluções de backup (Veeam, Commvault). Experiência em segurança (firewalls Fortinet, Palo Alto) e automação de processos com Ansible, Puppet e scripts.
Feb 2018 - Dec 2021
Team & coworkers
Colleagues at EBANX
Other employees you can reach at ebanx.com. View company contacts for 805 employees →
RB
Rafael Bezerra De Paula
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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JC
Júlia Castro Serpa
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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ET
Edina Teixeira Rodrigues
Colleague at EbanxColombo, Paraná, Brazil, Brazil
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LB
Leonardo Baldissera
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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PD
Pedro De Faveri Neto
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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MC
Maria Carolina Boni
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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FF
Fidias Francisco Franchi Rocca
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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FP
Francielle Pimentel Erdmann
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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GP
Gabriel Pinheiro
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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GO
Gabriel Oliveira
Colleague at EbanxShanghai, China, China
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Rafael Bezerra De Paula
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
JC
Júlia Castro Serpa
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
ET
Edina Teixeira Rodrigues
Colleague at EbanxColombo, Paraná, Brazil, Brazil
View →
LB
Leonardo Baldissera
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
PD
Pedro De Faveri Neto
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
MC
Maria Carolina Boni
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
FF
Fidias Francisco Franchi Rocca
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
FP
Francielle Pimentel Erdmann
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
View →
GP
Gabriel Pinheiro
Colleague at EbanxCuritiba, Paraná, Brazil, Brazil
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GO
Gabriel Oliveira
Colleague at EbanxShanghai, China, China
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2 education records
Jean Lima education
Bacharelado Em Engenharia, Computer Software Engineering
Tecnologo Redes De Computadores
FAQ
Frequently asked questions about Jean Lima
Quick answers generated from the profile data available on this page.
What company does Jean Lima work for?
Jean Lima works for EBANX.
What is Jean Lima's role at EBANX?
Jean Lima is listed as Incident Management Senior at EBANX.
Where is Jean Lima based?
Jean Lima is based in Piraquara, Paraná, Brazil while working with EBANX.
What companies has Jean Lima worked for?
Jean Lima has worked for Ebanx, Bellinati Perez, Setel S.A., and Legacy Tecnologia Em Sistemas.
Who are Jean Lima's colleagues at EBANX?
Jean Lima's colleagues at EBANX include Rafael Bezerra De Paula, Júlia Castro Serpa, Edina Teixeira Rodrigues, Leonardo Baldissera, and Pedro De Faveri Neto.
How can I contact Jean Lima?
You can use AeroLeads to view verified contact signals for Jean Lima at EBANX, including work email, phone, and LinkedIn data when available.
What schools did Jean Lima attend?
Jean Lima holds Bacharelado Em Engenharia, Computer Software Engineering from Estácio.
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