Jeanne Krien Email & Phone Number

New Berlin, Wi

Manage prepress operations and customer support across four facilities. Optimize processes while expanding capabilities and maximizing employee potential. Responsible for processing 4000+ customer files for print each week with accurate finishing and delivery information. Collaborate with sales to ensure customer needs are met. Work closely with IT on improvements to customer-facing digital products. Direct activities of the project manager implementing a variety of projects and improvement initiatives. In addition to call center management, oversight includes: customer contract detail, accurate billing information, training and onboarding of new customers as well as database and CRM call log and order accuracy. My teams boast 98% customer satisfaction.

New Berlin, Wi

Implemented an improvement process that challenges each and every employee to look critically at their work processes for opportunities to improve and empowers employees to change the way their work is done. With 150 employees working on 20 teams, improvement implementation exceeds 12 per person per year, resulting in significant time and dollar savings.

Pewaukee, Wi

Train, facilitate and coach member company employees and leaders in various leadership and process improvement skills. Training topics have included:Team Building: Communication, Conflict, Team Development, Meetings, Problem Solving and Decision MakingTeam Leadership: Manager versus Leader, Change Management, Feedback Techniques, MotivationFacilitating TeamsProcess Improvement Techniques: 5S, Set-Up and Cycle Time Reduction, Value Stream Mapping, Process Mapping, Poke-Yoke, Visual ManagementProject ManagementStrategic PlanningWorkload Survival Skills

Burlington, Wi

Managed on-the-job training of 500+ employee plant. Trained, led and facilitated both intradepartmental and cross-departmental improvement and project teams.

Burlington, Wi

Grew through three roles within engineering department: associate plant engineer to process engineer to project engineer. Responsibilities at various times included: full accountability for personnel, daily work and projects for the boiler house; shift supervision of production area; proposal, engineering, planning and implementation of capital projects.