Jeanne Lambert Email and Phone Number

Responsible for the day-to-day management of customer account activity analysis and relationships in an effort to minimize contractual variances as it relates to financial obligations of commenced agreements/contracts. Act as liaison between the customer and Crown Castle for resolution of contract issues and disputes while delivering superior customer service to strengthen relationships.• Compile and analyze revenue streams and contract terms in conjunction with accounts receivable balances in order to prioritize issues and identify trends.• Analyze multiple data points to categorize issue drivers, complete trend analysis, identify changes in revenue, and mitigate financial risk.• Utilize experience and judgment to develop action plans to resolve contractual variances within definitive time periods to ensure revenue and account balances are recorded accurately.• Develop reporting, correspondences, etc. to facilitate resolutions with internal departments and customers.• Minimize future variances through mastering contract knowledge, internal and external operating systems and processes.• Collaborate with team members and management to develop and deliver Customer presentations to both internal and external audiences.• Collaborate with management to develop and manage project plans to meet immediate goals and deliver long-term solutions.• Build and sustain customer relationships through customer service and contract knowledge to facilitate specific contract administration solutions.• Deliver unparalled customer service through communication with customers, internal departments, and senior management.

Handle roughly 800+ projects annually with close to $10M in associated service revenue. Assist PC's across the South Area with our internal as well as our external customers to ensure jobs are handled in an efficient and timely manner throughout the life of each project.Participate and lead monthly calls/meetings to assist in the progression of large customer projects rolling out simultaneously to ensure milestones are being met and assisting PCs in order to maintain customer’s expectations.Assist our Finance department by working with Crown’s CM&R as well as with our customers’ local contacts to ensure payments are received in a timely manner.Collaborate across markets to share information as well as help to implement new protocols to ensure consistency among the PC's within Crown's South Area.

Supports District team with assigned projects and/or any of the following as assigned: budgets, collections, invoicing, tracking, quality checking, correspondence, and various administration tasks. Responsible for tracking project deliverables, dates and monitoring deadlines; provides regular and timely reports highlighting variances as they arise.• Updates necessary tracking system(s) to ensure that project and/or program status is maintained with complete accuracy.• Coordinates all tasks related to budgeting, revenue, invoicing and purchase orders. Provide data entry to support management ensuring accurate tracking of budget.• Creates and distributes correspondence relevant to the team, project or program (internal and external).• Assists with administrative preparation for various meetings.• Communicates all issues to management prior to reaching critical status.• Develops and maintains accurate and complete files for projects and programs; continues to monitor for integrity and completeness.• Provides ad hoc reports as requested.• Provides additional administrative support as required

Supported Corporate/Government sales teams during customer's equipment deployment. Also supported management by compiling weekly sales reports and ensuring processed orders had all supporting documentation completed entirely and accurately.