Jeanne Hart Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

- Executive Administrative support for SVP/Head of League Studio and League Studio's VP of Operations.- Office / Administrative Program and Project Management for our 800+ person, global Studio. - Management and development of League Studio's Office Admin Team. Our team supports leaders on League of Legends and Teamfight Tactics, and several other business units within the Studio.- Help coordinate and execute a variety of League Studio Leadership and Operations efforts that enable us to deliver magic to our global Player base.

Greater Los Angeles Area

Administrative support for Riot's SVP/Head of League Studio, plus Sr. Director of Technology, League of Legends - Wild Rift, and Riot's Sr. Game Director, League of Legends - Wild Rift. Provide extensive calendar support, coordinate international travel and expenses, draft communications, promptly update/maintain team systems and workflows, champion diversity and inclusion, and manage day to day coordination of general business matters with an agile mindset. Manage special projects as assigned. Highly skilled in handling of confidential and/or sensitive matters.- Created, composed, and delivered monthly internal newsletter resulting in increased technical alignment across the publishing organization, and company - Co-designed/co-facilitated WWP Technology Team strategic planning sessions, 2020- Broad experience in team event coordination, plus team travel logistics and on site production support for Riot Global Esports Events (incl. Worlds 2018 - KR, MSI 2019 - VN/TW, Worlds 2019 - FR)IC Agile Certified Professional- Agile Fundamentals - Feb, 2020- Agile Team Facilitation - June 2020- Agile Coaching - Nov 2021

Coos Bay, Or

Marketing and communications, strategic planning, and project management consultants for artists, small non-profits and business owners.Previous Clients: * Maxie's House - www.maxieshouse.org * Oregon Coast Community Action (ORCCA) - www.orcca.us* Dance Umbrella for South Coast Oregon (DUSCO) - www.dusco.org * Christy Vollstedt, Life Coach - www.findyourlifeblueprint.com * New Community Coalition - www.ncc-coos.orgAs Jeanne V. Hart Consulting (2007-2016):Dance Umbrella for South Coast Oregon, nonprofit: - Developed and executed promotional marketing plan for Dance Umbrella’s The Nutcracker, increasing sales by 10% YOY (highest in 5 years) (2015)Holly Brook / Skylar Grey, musician: - Created digital strategy and managed artist email list from 2008-2012 resulting in growth from zero to over 200k followers on Twitter and over 1 million on Facebook. - Photographed artist in studio; photos were selected as album art for The Buried Sessions of Skylar Grey EPGRAMMY Awards, awards show: - Managed TV and radio press room for 2009-2011 GRAMMY awards, ensuring positive and organized media interviewsNederlander Concerts / Live Nation Entertainment, concert promotions: - Led social media and online promotions for annual membership program for two major LA concert venues to maximize sales- Managed and completed development of Facebook game with overseas developers within 6-week timeframeMusic for Relief, nonprofit: - Collaborated with Music for Relief to define mission statement and increase donations via online & event promotionsWarner Bros. Records, record label: - Wrote and edited artist/album bios for Mike Jones and KeAnthony Dillard to increase publicity for both artists.- Developed publicity internship manual for future interns and streamlined training process.

Coos Bay, Or

Responsible for all aspects of the rentals & special events business at the Museum including marketing, proactive response to rental inquiries, scheduling and providing venue tours to rental clients and interested parties, negotiating rates, and document and contract administration. Work with volunteer coordinator and operations team to ensure proper and timely event setup and staffing. Maintain positive relationships with caterers, vendors, board members and repeat rental clients. Highlights: - Implemented new service-oriented sales and event coordination process resulting in 30% increase in revenue Q3 & Q4 2016 and scheduling of over 100 rental events in an 8-month period.- Positioned the new Coos History Museum as a premier event venue on the southern Oregon Coast by improving and leveraging marketing assets (e.g. website, social media, printed materials)- Managed RFP, contract negotiation and onboarding process for new catering vendors leading to additional partnerships, cross-marketing opportunities, and revenue.

Mountain View, Ca

Duties:Supported Director of Retail Ops, Director of Engineering and approximately 150 team members with high volume calendar management/meeting coordination, international travel booking, space planning and light event budget management. Additional responsibilities included new hire on-boarding, global event coordination (e.g. team off-sites, summits and fun events), as-needed expenses, and swag orders. Highlights:- Led team to revamp internal resource and training website for Google’s 500-member global admin community, leading to successful streamlining of information hub and an increase in efficiency and productivity companywide- Collaborated with cross-functional partners and third party vendors to coordinate global off-site events for senior management, supporting global business planning and alignment of the gTech Retail Leadership team- Improved creative collaboration and productivity within 150-person team through organization of team-building events

San Jose, Ca

Duties: As the sole employee in the Bay Area market, I handled all aspects of event marketing for Nederlander Concerts events booked into the newly renovated City National Civic of San Jose. I simultaneously oversaw multiple, tight, event marketing budgets and built 10+ strategic promotions partnerships with local organizations. I also produced social media content which led to a 10% increase in followers, reviewed post-event surveys / ticket buyer data to monitor market climate, refine strategy for affinity events, and flagged customer service issues for venue operations staff. Highlights:- Generated $1.9M net ticket sales in 2013 as the sole marketer for San Jose venue via marketing partnerships and promotions, increasing YOY ticket sales and attendance- Developed and maintained 10+ new strategic partnerships with local organizations and media to increase local awareness- Directed marketing plan for ~30 events per year to maximize ticket sales, including market research, media planning/buying, content creation for digital, print and radio advertising, on-site publicity, social media, and community outreach- Launched pre-show event for key Yelp influencers to promote new concessions menu and the newly renovated venue, garnering 10+ new, positive reviews- Executed non-traditional on-sale marketing plan for Ringo Starr concert, generating his highest on-sale numbers in over a decade

Greater Los Angeles Area

Duties:Increased ticket sales through email list maintenance, creation and deployment of e-mail newsletter to database of 87,000 and through proactive content management of CAP UCLA website. Partnered with other local performing arts centers, cultural societies, museums, restaurants and retail locations leading to increased promotion of CAP UCLA events via email, social media, and grassroots trade. Created and administered online contests via CAP UCLA website, Twitter, and Facebook leading to an increase in followers and digital marketing database. Placed BlogAds, Facebook Ads, and Google Ads through Google for NonProfits leading to increased awareness and sales for CAP UCLA events.Highlights:- Managed and launched website re-branding project within six week timeline, in time for 2012-2013 season- Created and deployed email campaigns to 87K+ subscribers to promote upcoming events, resulting in increased ticket sales

Hollywood, Ca

Duties:Coordinated all publicity and promotions for the Santa Barbara Bowl's 2010 season. Created social media strategy for Nederlander Concerts brand, Greek Theatre LA, City National Grove of Anaheim and City National Civic of San Jose. Placed all Facebook advertising for Greek Theatre, Grove of Anaheim, City National Civic of San Jose. Assisted New Media Director with online promotions and contesting for all Nederlander venues. Assisted VP Talent with budget planning for events booked at the Santa Barbara Bowl. Highlights:- Created and distributed event press releases resulting in news/radio media coverage to excite fans and maximize ticket sales for Los Angeles, Orange County and Santa Barbara venues.- Trained, recruited, and supervised marketing interns, including one who successfully converted to a full-time hire in 2010- Created social media strategy for Los Angeles venues resulting in increase from zero to 8,000 followers within the first year- Collaborated with COO on Los Angeles venue marketing materials, resulting in increased artist bookings and revenue the following year- Promoted from Marketing Assistant to Booking & Advertising Coordinator due to exceptional work ethic, creativity and value added to company

Duties:Administered and managed five online fan communities for multi-platinum artist Linkin Park by selecting and monitoring volunteer web-staff, ensuring the safety of our members, moderating chatrooms and forums and through technical support. Websites included Linkin Park.com, Linkin Park Underground, Linkin Park Street Team, Fort Minor.com, Fort Minor Militia. Also provided market research support to staff and organized promotional events to increase album sales for Linkin Park and Fort Minor. Highlights: - Assisted in recruitment, casting, and coordinating crowd shots for Linkin Park’s “Faint” music video shoot which helped capture the natural excitement of seeing the band live in concert.- Responded to customer service tickets and successfully assisted over 4,000 fan club members with technical, membership and merchandise issues. - Managed check-in and line for Fort Minor's 2005 concert in London, UK ensuring a smooth experience for the artists and fans.

Duties:Supported account services and business development teams by creating target market parameters, writing proposals and through extensive internet research and data analysis.Highlights:- Recruited 30-50 web publishers per campaign to grow HypeCouncil’s advertising network, leading to increased market exposure for our clients- Wrote engaging copy for Acura RDX MySpace campaign leading to growth in impressions, clicks and overall publicity for Acura.

- Supervised 8-10 employees per shift- Managed Ticketmaster outlet- Settled in-store customer complaints, returns, refunds and exchanges- End of shift count out & general cash handling

Ba, Interpersonal And Organizational Communication

Activities and Societies: DIG Magazine, Student Communication Association, London Semester

Certificate Program, Project Management

Project Management Professional Certification - completed Oct 2015

Photography

Coursework in Digital Photography fundamentals

High School Diploma, General Education

Activities and Societies: MHS Band, Assistant Drum Major; Madrala Players, President of Drama Club; Fey, Literary Magazine Contributor.