Jeannie Walters, Ccxp, Csp Email and Phone Number
Jeannie Walters, Ccxp, Csp work email
- Valid
Jeannie Walters, Ccxp, Csp personal email
Jeannie Walters, Ccxp, Csp phone numbers
🚀 What I Do:I help business leaders -- from individuals to small businesses to Fortune 1000s -- learn and apply customer-centric initiatives that benefit their customers, employees and bottom line.💁♀️ How I Do It: Customer experience is more than a customer journey map or a Net Promoter Score. It’s the actions your team takes on a daily basis to use these tools to serve your larger organizational goals.Even the strongest organizations benefit from an outside perspective. As they say, ‘you can’t read the label from inside the bottle.’Whether your company is ready for ongoing expert consulting, a one-time workshop, or simple, engaging LinkedIn Learning courses, I have a solution to meet you where you are.💡 Why It Works: Leaders can be discouraged when they hear customer experience strategy as “let’s be nice to customers.”I approach CX strategy another way: “Let’s build the right vision, strategy and outcomes around customer experience to meet or exceed our larger company-wide goals.” Working with cross-functional leadership, I help organizations make CX a part of their everyday culture -- not just a one-off initiative that’s quickly forgotten about.👩💻 An Expert in Remote WorkFor more than a decade, organizations including Georgetown University, LinkedIn Learning, and the Online Marketing Institute, as well as members of the Fortune 500 like Zurich and Cisco, have trusted me to speak, educate and consult remotely.✍️ Contributing To & Featured By:Chicago TribuneForbesNPRCustomerThinkSAPMyCustomer.comCMSWireMarketingProfsInc.📊 Organizations I’ve Worked With Include:SAP VerizonSurveyMonkeyOrangetheory FitnessClarabridgeAllstateCitrixLogMeIn🎓 My Linked Learning Courses:CX Operations: bit.ly/lilcxopsThe CX Value Chain: bit.ly/lilcxtrendsCustomer Experience Trends: bit.ly/lilcxtrendsCustomer Experience (CX) Foundations: bit.ly/lilcxfoundationsCustomer Service Blueprinting: bit.ly/lilblueprintCreating a Positive Customer Experience: bit.ly/positive-cx-lil Customer Experience: Journey Mapping: bit.ly/liljourneymap Journey Mapping: Case Study in Action: bit.ly/lilcasestudy 👍 What Others Are SayingWilliam S., Senior Program Manager, Player Experience at Activision:“As a result of our workshops, I saw our leadership align...on what the future should look like and what we should be striving towards.”Clint Schaff, VP at LA Times:"I love how Jeannie combines the personal and professional in the most meaningful way.”🙋♀️ Ready to Talk? Leave me a message at ExperienceInvestigators.com/contact
Experience Investigators
View- Website:
- experienceinvestigators.com
- Employees:
- 8
-
Ceo And Chief Experience InvestigatorExperience InvestigatorsOak Park, Il, Us
-
Ceo & Chief Experience InvestigatorExperience Investigators Aug 2009 - PresentOak Park, Illinois, UsExperience Investigators™ specializes in qualitative, human evaluations of the real customer experience through a process called Customer Experience Investigation (CXI®). Our evaluations help drive real action to provide more meaningful experiences for customers and improved results for the companies who serve them. We also provide training, content, and speaking about diverse topics around customer experience for clients and partners throughout the world.
-
Leadership Council MemberNational Small Business Association Dec 2023 - PresentWashington, Dc, Us -
Board MemberCx Accelerator Oct 2024 - Present -
HostExperience Action Podcast Dec 2022 - PresentExperience Action is a customer experience podcast, named by CX Network as “one of 11 podcasts to keep your CX game sharp.” Join me as I answer real questions from overwhelmed leaders to turn ideas into ACTION. From company culture to employee experience to customer service, I want to help you demystify the process for enriching the customer experience.
-
Global Customer Experience, Patient Experience Keynote Speaker, Trainer, Workshop LeaderJeannie Walters Jan 2012 - PresentDo you really understand how to see things from your customer's or patient's perspective? My specialty is connecting with audiences to help them emotionally connect with those they serve. It's not as easy as we think and our brains work against us! Using humor, stories and my experience as a customer experience consultant for nearly 20 years, we uncover what's stopping your organization or association from really delivering great experiences. Programs include:MY Patient Experience - How I learned about patient experience through my family's own healthcare journey Micro Moments That Matter - How small moments that are often neglected or overlooked impact the customer journeyCreating Your Customer Experience Mission - How and Why An Experience Mission Is Vital to Your OrganizationCustomer Service Is Not What You Think - This program focuses on all the ways your customer service must be part of the entire experience and how to get thereAligning Your Customer Touchpoints - This workshop helps your team get on the same page with what touchpoints work for your customers and which need help, along with how to improve themAnd more...just ask!
-
Author And Instructor At Linkedin LearningLynda.Com Nov 2017 - PresentAuthor of several customer experience courses for LinkedIn Learning. Courses include CX trends, expert tips and exercises for customer journey mapping, setting the right expectations with marketing, building trust, retooling your sales process, and more.
-
Past PresidentNational Speakers Association - Illinois Jul 2022 - Jun 2023UsSupported the non-profit Board of Directors for Illinois chapter of National Speakers Association -
2021-2022 Nsa-Il Chapter PresidentNational Speakers Association - Illinois Jul 2021 - Jul 2022UsLead non-profit Board of Directors for Illinois chapter of National Speakers Association
-
Board MemberNational Speakers Association - Illinois Jul 2019 - Jun 2021UsMembership Experience chair and President Elect for the Illinois chapter of the National Speakers Association
-
Podcast HostThe C-Suite Network Jul 2018 - Nov 2022New York, UsCrack the Customer Code was part of the C-Suite Network -
Co-HostCrack The Customer Code Podcast Nov 2014 - Nov 2022Crack The Customer Code, a "New & Notable" podcast in the iTunes store, explores issues and innovations around customer experience and customer service. Co-host Adam Toporek and I interview leaders from business, healthcare, non-profits and more to learn what works and what doesn't. Find the podcast on iTunes or Stitcher, or wherever you listen to podcasts.
-
Certified Cx Workout AdvisorCx Workout Jan 2018 - Dec 2021CX Workout is the world's first SaaS-based software platform that enables true customer co-creation. CX Workout removes the traditional friction associated with co-designing solutions with customers resulting in higher impact innovations in half the time. -
MemberGlobal Cx Panel Jun 2013 - Dec 2021
-
Cx Expert Panel MemberCustomer Experience Professionals Association (Cxpa) Jan 2018 - Dec 2019Minneapolis, Minnesota, Us -
Chicagoland AmbassadorCustomer Experience Professionals Association (Cxpa) Feb 2012 - Jul 2019Minneapolis, Minnesota, UsI organize local events in Chicago for the CXPA. The Customer Experience Professionals Association (CXPA) is a global non-profit organization positioned to guide and enhance the growing field of customer experience management. CXPA brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience management.
-
Local Networking Exchange National Co-LeadCustomer Experience Professionals Association (Cxpa) Feb 2016 - Feb 2019Minneapolis, Minnesota, UsWork with the CXPA leadership to improve local networking for members through gathering feedback, sharing best practices and providing guidance.
-
Official MemberForbes Coaches Council 2018 - 2019Boston, Ma, Us -
Board MemberSocial Media Club - Chicago Chapter Jun 2010 - Jul 2012With more than 2500 members on Facebook and Linked In, SMC Chicago is one of the fastest growing chapters.Our monthly events sell out quickly - most months we draw 150-250 people. I help the team secure sponsors, venue, speakers as well as overall planning for the organization. Social Media Club [SMC] is a worldwide organization that serves as a connecting organization for anyone interested in social media. Membership is free and open to all levels, including beginners. Chicago’s SMC chapter presents events that mix socializing, networking and learning.
-
PresidentVox Feb 1998 - Aug 2009Chicago, Il, UsOversee current client relationships; develop stategy; consult on customer experience engagements -
Executive DirectorChicwit Aug 2001 - Sep 2005ChicWIT (Chicago Women. Insights. Technology.) is Illinois' largest professional women's networking group, with more than 10,000 diverse members who connect daily via a free, moderated listserv (no spam!) and various events throughout the year, organized by myself and volunteers. We are part of WorldWIT (www.worldwit.org).
-
Account ExecutiveIdc Aug 1994 - Jan 1998Needham, Massachusetts, UsOversaw fundraising campaigns for non-profit organizations, including higher education, healthcare and the arts.
Jeannie Walters, Ccxp, Csp Skills
Jeannie Walters, Ccxp, Csp Education Details
-
University Of Missouri-ColumbiaPolitical Science
Frequently Asked Questions about Jeannie Walters, Ccxp, Csp
What company does Jeannie Walters, Ccxp, Csp work for?
Jeannie Walters, Ccxp, Csp works for Experience Investigators
What is Jeannie Walters, Ccxp, Csp's role at the current company?
Jeannie Walters, Ccxp, Csp's current role is CEO and Chief Experience Investigator.
What is Jeannie Walters, Ccxp, Csp's email address?
Jeannie Walters, Ccxp, Csp's email address is je****@****ext.com
What is Jeannie Walters, Ccxp, Csp's direct phone number?
Jeannie Walters, Ccxp, Csp's direct phone number is +170895*****
What schools did Jeannie Walters, Ccxp, Csp attend?
Jeannie Walters, Ccxp, Csp attended University Of Missouri-Columbia.
What skills is Jeannie Walters, Ccxp, Csp known for?
Jeannie Walters, Ccxp, Csp has skills like Strategy, Social Media, Customer Experience, Leadership, Marketing, Crm, Social Media Marketing, Business Development, Training, Thought Leadership, Consulting, Employee Engagement.
Who are Jeannie Walters, Ccxp, Csp's colleagues?
Jeannie Walters, Ccxp, Csp's colleagues are Jillian Fritzke.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial