Humans are emotional, messy, brilliant, irrational and constantly evolving.
And they’re your customers.
Our proprietary Customer Experience Investigation™ process serves mid-market and larger companies to bring back emotional feedback from customers and employees, evaluate the in and outs of the customer journey, and what your customers get ticked off about and expect from you.
Customer expectations (and how to exceed them) are harder to figure out unless you bring in a third-party for an outside-in perspective.
There is one catch, though. Customer Experience Investigation™ by 360Connext is for enlightened leaders that are willing to peel back the layers off everything - employees, processes, customers and more - and are ready to find out the good and the bad. But there are long term solutions. Leaders just have to be prepared to hear the truth. If you're up for that, you can expect results like:
• Increased renewal and loyalty from current customers
• Improved engagement from employees
• Better usability and traction in online experiences including social media
• Clear understanding of customer wants and needs
Subscribing, working with us or even just hanging out with us will enable you to isolate issues, improve your customer’s sentiment and loyalty toward you, and gain insight from a third party outside in view. Give us a shout if you need to get to the heart of the matter!
Company Details
- Employees
- 8
- Founded
- -
- Address
- 805 Lake St, Oak Park,illinois 60301,united States
- Phone
- +1 312-676-1315
- je****@****ors.com
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- experienceinvestigators.com
- Keywords
- Customer Experience Consulting, Customer Journey Mapping, Social Media Customer Care, Customer Experience Investigation™, User Experience Analysis, Touchpoint Inventory, Employee Engagement, Patient Experience, Patient Empathy, Customer Journey Workshop, Keynote, Executive Coaching, Customer-Focused Content, Competitive Benchmarking, Customer Experience Content.
- HQ
- Oak Park, Illinois
Experience Investigators Questions
Experience Investigators's helpline number is +1 312-676-1315
Experience Investigators's website is experienceinvestigators.com
Experience Investigators's LinkedIn profile is https://www.linkedin.com/company/experienceinvestigators
Experience Investigators has
8 employees.
View email and phone details for 8
employees at Experience Investigators.
Experience Investigators's industry is
Business Consulting and Services
Experience Investigators's top competitors are
Customer Experience Professionals Association (Cxpa),
Suttle Enterprises Llc,
Doing Cx Right®,
Red Mundial De Vendedores,
Extreme Teen Leaders Inc,
Avenuecx,
Vonarx Engineering, Inc.,
Heart Of The Customer, Llc,
Open Doors Morocco,
Cx Workout.
Experience Investigators's support email address is jeannie@experienceinvestigators.com
Experience Investigators's categories are Business Consulting and Services
Experience Investigators's founding year is 2009
