• Established the delivery engine for Avanade’s Global Solution Area’s IP, partnering with Avanade’s CTO and Emerging Tech to deliver key initiatives linked to new tech to deliver new products/assets and accelerators. Developing assets such as Intelligent Store which contributed to Avanade being awarded Microsoft Retail and Consumer Goods Partner for 2024.• Successfully led the implementation of cutting-edge technologies, building the skills in nearshore and offshore teams to drive Avanade's growth and positioning as a leader in the industry.

• Created Avanade's first product centric Managed Service offering, taking its foundations from Modern Engineering practices and enabling Avanade to deploy some of its assets to accelerate client delivery.• Established and led the Modern Product Delivery Group (MPD) at Avanade, overseeing a team of 150 engineers across India, the Philippines, Spain, the UK, and Slovakia. Orchestrated and delivered multiple projects valued at over $10M, effectively managing an annual P&L exceeding $7M for the group, which serviced over 60 clients annually. • Developed Avanade's Modern Engineering Platform (MEP) which is the foundational approach for delivering digital transformation to clients by leading onshore, nearshore, and offshore studios as a unified group that applied modern engineering best practices. This resulted in the group being recognized as the Microsoft DevOps Partner for the year 2020.

• Established nearshore and offshore DevOps capabilities as the DevOps Lead for Accenture Danubia Delivery Centres which covers Slovakia, Hungary and Romania.• Scaled Modern Engineering, building assets and specialists to accelerate delivery throughout Europe.• Developed Leaders of the Future training program, delivering to over 500 people across central Europe and Italy.

Test Lead for Hungary and Montenegro for a Telco multi year SAP program

Solution Architect for a leading Irish Healthcare Insurer to review current Oracle offering and provide a roadmap for future development for all functions including Account and Billing, Risk Rating and Claims Management

Designed and launched a US Service Center for an international health insurance company, providing over $25M in targeted annual benefits and enhanced customer experience.Delivered two major releases across three countries involving both Agile and Waterfall delivery methodology.

Health and Public Services

Chief planner/architect for a digital delivery programme ensuring that the delivery architecture, capabilities and operations were consistent across all suppliers and supported the growth and delivery of the capability out of the newly formed Agile Digital Delivery Centre.

Deployment Lead

Bid Manager for successful e-commerce solution using agile methodology and opensource stack.

Technical Delivery Manager for the User Access Management Project and Bid Manager for HMRC ITSD&O for muiltiple bids

Infused resource to lead delivery of a number of HMRC projects.

Led a project team as an infused resource managing both Accenture and HMRC resources. The project was to replace legacy Quota and Management systems.

Improved organisational effectiveness by implementing delivery and operational excellence practices across the organisation. Supporting process measurement, management and improvement initiatives by facilitating development of teams and coaching business owners in the appropriate application of delivery and operational excellence tools and methods. This resulted in the Client in achieving Level 3 CMMI (Capability Maturity Model Integration) which is only held by one other UK Government Agency.

Responsible for leading a capability assessment of the existing PMO organisation as well as defining and communicating the PMO service offering. This was a key role in the success of a large Delivery Excellence Initiative.

Ensured the continuous operation of Visa Application Centre estate and Data Centre hosted Infrastructure in both the UK and Copenhagen. Managed a Programme of IT Change including online sales, website development, automated SMS alerting and Visa Application Centre TV Advertising. Set up and mobilised the offshore development through CSC Vietnam of an online booking system and EPOS system and oversaw the Offshore Knowledge Management Team through CSC India. Managed the Solution Management function which included training, reporting and BPO function. Undertook Service Delivery Manager role for a UK based IT Helpdesk, acting as SPOC for all IT escalations.

Secondary Care Deployment Project Manager (www.csc.com)The NHS Connecting for Health program strives to improve healthcare services for patients by improving the way patient information is accessed and shared by over 530,000 health professionals across England.Successfully managed a number of secondary care software deployments at NHS Trusts within Yorkshire and Humberside Strategic Health Authority. Typical examples as follows:Scarborough Accident and Emergency Software Deployment Delivered an Accident and Emergency solution to Scarborough Hospital within the agreed timescales and budget. Enabled the Trust to go live seven weeks after signing off the Project Initiation. Previous A&E deployments typically had a six month project lifecycle.Barnsley Maternity Software Deployment Delivered a maternity solution to Barnsley General Hospital within the agreed timescales and budget. Enabled effective teamwork across all members of the project team, including customer and 3rd party supplier team members. Managed a number of development workstreams both internally and externally, delivering a messaging interface between the Trust’s legacy system (McKesson) and the new maternity application (iSoft Protos). Managed the project costs to come in under budget and generate revenue of £700K as per the contracted agreement.

Led a 2nd and 3rd Line Application Support resolving domain, comprised of 20 technical support analysts, in supporting 13 Secondary Care Trusts with over 2000 users. Assumed overall responsibility for the live Secondary Care application, its availability, performance and maintenance. Acted as a single point of contact for all escalations by working with the Customer Relationships Managers to help set and manage the expectations of the end user, ensuring that ITIL best practices were adhered to by working closely with the 1st Line Service Desk, Change Management and Release Management teams. Managed the Development teams to transition new code releases and functionality into the Services support team as required. acting as first point of contact/escalation for the test teams as they performed simultaneous test phase and supporting each of the test phases including System, Integration, Expert, Scalability and Legacy Integration. Worked with Vendor to ensure the product was fit for purpose, culminating in a visit to the Vendor's Development Centre in Chennai, India.

Various roles, acting as team leader for a mixture of 1st and 2nd Line Support teams within Whitbread Business Systems. Clients supported included Marriott, Premier Inn, Pizza Hut, Beefeater and Brewers Fayre. Management of up to12,000 calls each month through the Support Centre. Seconded to manage the introduction of a new call logging system, replacing Remedy with Touchpaper for over 200 users in multiple sites.

Work placement as part of year off before beginning University. Made responsible for the Household Appliances Department within a Shipping agents in Hong Kong. Accountable for the clearance of Hoover and Miele stock, working with major Hong Kong retailers.