Jebalin Bright

Jebalin Bright Email and Phone Number

Technical Support Analyst @ Granicus
Bengaluru, KA, IN
Jebalin Bright's Location
Bengaluru, Karnataka, India, India
About Jebalin Bright

Experienced Technical Support Engineer with over 2 years of experience providing remote L2 support and troubleshooting various IT issues, including Microsoft Office applications, VPN configurations, and virtualization technologies. Skilled in ticket management through ServiceNow, incident management, and providing excellent customer service. A team player with experience supervising teams and recognized for exceptional performance and technical expertise.

Jebalin Bright's Current Company Details
Granicus

Granicus

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Technical Support Analyst
Bengaluru, KA, IN
Website:
granicus.com
Employees:
1574
Jebalin Bright Work Experience Details
  • Granicus
    Technical Support Analyst
    Granicus
    Bengaluru, Ka, In
    View
  • Dxc Technology
    Technical Support Analyst
    Dxc Technology Aug 2022 - Present
    Bengaluru, Karnataka, India
    Create and manage service tickets using ServiceNow, ensuring timely resolution of issues.Provide L2 remote support to clients, including troubleshooting virtualization technologies and resolving Office 365, Cisco AnyConnect, Citrix, SAP, and othersoftware-related issues.Assist with VPN configuration and troubleshooting, ensuring secure and reliableconnections.Offer multi-channel technical support (via calls, chat, and self-service portals).Collaborate with other teams to escalate unresolved incidents and ensure promptsolutions.Act as a supervisor for a team of 10-15 members in the absence of Subject Matter Experts (SMEs).
    View
  • Byju'S
    Presales Associate
    Byju'S May 2022 - Jul 2022
    Bengaluru, Karnataka, India
    View

Jebalin Bright Education Details

Frequently Asked Questions about Jebalin Bright

What company does Jebalin Bright work for?

Jebalin Bright works for Granicus

What is Jebalin Bright's role at the current company?

Jebalin Bright's current role is Technical Support Analyst.

What schools did Jebalin Bright attend?

Jebalin Bright attended Jain (Deemed-To-Be University), Ponjesly College Of Engineering.

Who are Jebalin Bright's colleagues?

Jebalin Bright's colleagues are Noah Brogan, Meredith Stromberg, Dylan Gregory, Jessika Silvestrini, Luis Pacheco, Carson Taylor, Daniela Castro Alvarado.

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