• Monitored and controlled production jobs, promptly addressing deviations from standards through remediation or escalation.• Served as the first point of contact for business-critical systems, ensuring seamless operations.• Managed backup routines, maintained storage records, and handled backup media.• Understand Financial Institutions (FI) site layout and BFSI domain (i.e Banks, Credit card, Investment bank, Lender etc) as used by their consumers• Configure these FI data source in Yodlee aggregation platform using AIM tool per Yodlee Data Model• Maintain configurations of these FI data source when there are changes so that users on the Yodlee’saggregation platform continue to have seamless experience in managing their finances• Apply analytics on data to identify and handle data quality issues reported by users• Dedicated night support and on callsupport as required• Work with customer support team to resolve bugs reported by clients within deadline as per impact.• Provide insights on the variations and escalations seen across FI products related to FI data source configuration in the system and handle them.• Troubleshooting technical issues.• Collaborating with Business Analysts, Project Leads and CS team to resolve issues and ensuring solutions are viable and consistent.• Running training sessions on system processes.• Validates user data quality by testing site configuration using internal tools

- Helped improve customer experience and accessibility on company website