I am a people person with an interest in leadership roles, as well as, building strong business and consumer relationships. • I have 10 years experience in the customer service industry• I have 5 years of management experience in retail/food industries • When I am not on the job, I rap in a heavy metal band with my husband (20 years rapping experience)Most recently, I joined Acosta as an IMPACT Retail Service Merchandiser to drive sales, build lasting relationships with business partners, and further my skills as a customer relationship builder and sales leader.Before Acosta I wore many hats at FirstBank. Working as a Teller, New Account Rep, and Customer Service Rep shaped my ability to understand customer pain points, and sincerely empathize with their concerns, and my “Let’s figure out a solution NOW!” approach helped create engaging call experiences. My strengths earned me the following at FirstBank: • Ranked Top Sales Associate for 3 consecutive quarters • Consistently received quality assurance scores of 105%, on call reviews, for going above and beyond company/customer expectationsI genuinely enjoy making people smile, and I know what it takes to make the darkest day brighter through exceptional customer service.If you’re interested in grabbing coffee and talking shop (or to hear a freestyle rap verse), please send an email my way.Specialties- public speaking, sales, customer service, image editing, graphic design, merchandising, event planning/decorating, audio engineering, writing, auditing, accounting, banking, copywriting, real estate
Listed skills include Customer Service, Microsoft Excel, Accounting, Teamwork, and 11 others.