José Caldeira
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José Caldeira Email & Phone Number

Sr Manager GBS Process Automation and Operational Excellence at adidas
Location: Matosinhos, Porto, Portugal 9 work roles 4 schools
1 work email found @nos.pt LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
adidas
Role
Sr Manager GBS Process Automation and Operational Excellence
Location
Matosinhos, Porto, Portugal
Company size
75612 employees

Who is José Caldeira? Overview

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Quick answer

José Caldeira is listed as Sr Manager GBS Process Automation and Operational Excellence at adidas, a company with 75612 employees, based in Matosinhos, Porto, Portugal. AeroLeads shows a work email signal at nos.pt and a matched LinkedIn profile for José Caldeira.

José Caldeira previously worked as Sr Manager GBS Process Automation & Operational Excellence at Adidas and Robotic Process Automation (RPA) Manager at Nos Sgps. José Caldeira holds Specialization In Software Architecture, Informatics from Instituto Superior De Engenharia Do Porto.

Company email context

Email format at adidas

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{first_initial}{last}@nos.pt
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Profile bio

About José Caldeira

Leading the process automation team on gathering and implementing a processes' pipeline of automation opportunities that allows operational teams to focus on high value human interaction needed activities and leave to "robots" the manual, repetitive and rule based ones, increasing efficiency and teams satisfaction. As for previous experience I can describe myself as an experienced project manager with a demonstrated history (~20 years) of working in the telecommunications industry.

Listed skills include Telecommunications, Team Management, Gsm, Mobile Devices, and 12 others.

Current workplace

José Caldeira's current company

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adidas
Adidas
Sr Manager GBS Process Automation and Operational Excellence
Matosinhos, PT
Website
adidas.com
Employees
75612
AeroLeads page
Company profile
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9 roles

José Caldeira work experience

A career timeline built from the work history available for this profile.

Sr Manager Gbs Process Automation And Operational Excellence

Adidas

Matosinhos, PT

Sr Manager Gbs Process Automation & Operational Excellence

Current
Adidas

Herzogenaurach, Bavaria, DE

Apr 2020 - Present

Robotic Process Automation (Rpa) Manager

Nos Sgps

Lisboa, PT

- Active contributor on the implementation of the Automation (RPA) CoE;- Lead the Customer Service (CS) (Front and Back-office) Automation Hub;- Support the team on the best development practices to be followed using UiPath technology;- Disseminate Automation mindset through out awareness sessions and opportunities identification workshops;- Responsible.

Oct 2018 - Mar 2020

Head Of Traditional Selfcare Channels

Nos Sgps

Lisboa, PT

  • Responsible for the recommendation, development and implementation of Selfcare Customer Support Channels of NOS Comunicações (Eg. IVRs and USSD codes), ensuring the quality of projects roll out;
  • Study of new opportunities for Selfcare Channels throughout the customer's life cycle, fostering self-service use, to reduce operational costs and improve customer experience;
  • Analysis of selfcare tools performance, through defined metrics, challenging methodologies and approaches;
  • Team strategic guidance and leadership, on their day to day roles and projects.
Feb 2018 - Oct 2019

Project Manager

Nos Sgps

Lisboa, PT

  • Management and leadership in the implementation of new products, services, systems and campaigns, ensuring the symbiosis between systems and processes to provide the best customer experience and the lowest customer.
  • E2E Projects Management, analysing all the key performance indicators defined to measure the projects impact, working in a continuous improvement environment;
  • Development of technical specifications and systems implementation to support projects assuring interaction with Information Systems and Technical Direction and external suppliers;
  • Responsible for Customer Service Continuous improvement activities of WTF (the youngest customer segment at NOS), focused in the operational efficiency and customer experience.
May 2014 - Feb 2018

Project Manager

Optimus - Comunicações S.A.

Matosinhos, PT

Development of Customer Service Continuous improvement projects focused in the operational efficiency and customer experience.

Jul 2009 - May 2014

Customer Service Team/Area Coordinator

Optimus - Comunicações S.A.

Matosinhos, PT

Coordination of Customer Service teams, setting clear objectives and metrics, to deliver the highest levels of service excellence, meeting the company’s service strategy.

Oct 2003 - Jul 2009

Customer Service Representative

Egor

Lisboa, Lisboa, PT

Customer Service Representative for Optimus Comunicações S.A. in the Customer Service line.

Oct 2000 - Oct 2003

Technical Support

Millennium Bcp

Porto, PT

Technical support for Home banking software. Customers guidance in the set up and configuration of secure connections to the Bank.

Sep 1997 - Sep 1998
Team & coworkers

Colleagues at adidas

Other employees you can reach at adidas.com. View company contacts for 75612 employees →

AS Ahmed Sadji Yombounaud Ahmed Sadji Yombounaud Colleague at Adidas Conakry, Conakry Region, Guinea, Guinea View → AP Andreas Petridis, Msc Andreas Petridis, Msc Colleague at Adidas Zaandam, North Holland, Netherlands, Netherlands View → NG Netto Gomes Netto Gomes Colleague at Adidas Colômbia, São Paulo, Brazil, Brazil View → JA Jamila Azizi Jamila Azizi Colleague at Adidas Sharjah, Sharjah Emirate, United Arab Emirates, United Arab Emirates View → MP Michael Phifer Michael Phifer Colleague at Adidas Greenville, South Carolina, United States, United States View → TG Tawfiq Ghazali Tawfiq Ghazali Colleague at Adidas Amman, Amman, Jordan, Jordan View → TA Thiago Araujo Thiago Araujo Colleague at Adidas Fortaleza, Ceará, Brazil, Brazil View → YK Yassine Kamil Yassine Kamil Colleague at Adidas Casablanca, Casablanca-Settat, Morocco, Morocco View → BL Bouchra Lakhdar Bouchra Lakhdar Colleague at Adidas Dubai, Dubai, United Arab Emirates, United Arab Emirates View → SS Syahril Sidiq Syahril Sidiq Colleague at Adidas Jakarta Metropolitan Area, Indonesia View →
4 education records

José Caldeira education

Specialization In Software Architecture, Informatics

Instituto Superior De Engenharia Do Porto

Bsc In Computer Engineering, Informatics Engineering

Instituto Superior De Engenharia Do Porto

Msc In Electrical And Computers Engineering, Telecommunications

Faculdade De Engenharia Da Universidade Do Porto

Electronics Technician, Electronics

Escola Secundária De Francisco Franco
FAQ

Frequently asked questions about José Caldeira

Quick answers generated from the profile data available on this page.

What company does José Caldeira work for?

José Caldeira works for adidas.

What is José Caldeira's role at adidas?

José Caldeira is listed as Sr Manager GBS Process Automation and Operational Excellence at adidas.

What is José Caldeira's email address?

AeroLeads has found 1 work email signal at @nos.pt for José Caldeira at adidas.

Where is José Caldeira based?

José Caldeira is based in Matosinhos, Porto, Portugal while working with adidas.

What companies has José Caldeira worked for?

José Caldeira has worked for Adidas, Nos Sgps, Optimus - Comunicações S.A., Egor, and Millennium Bcp.

Who are José Caldeira's colleagues at adidas?

José Caldeira's colleagues at adidas include Ahmed Sadji Yombounaud, Andreas Petridis, Msc, Netto Gomes, Jamila Azizi, and Michael Phifer.

How can I contact José Caldeira?

You can use AeroLeads to view verified contact signals for José Caldeira at adidas, including work email, phone, and LinkedIn data when available.

What schools did José Caldeira attend?

José Caldeira holds Specialization In Software Architecture, Informatics from Instituto Superior De Engenharia Do Porto.

What skills is José Caldeira known for?

José Caldeira is listed with skills including Telecommunications, Team Management, Gsm, Mobile Devices, Project Planning, Software Project Management, Product Management, and Itil.

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