Yu Di Chang Email & Phone Number

Lehi, Utah, United States

Lehi, Utah, United States

Remote

• Documented 100+ lines of code and business logic for developers, reducing debugging time and lowering risk of bugs
• Analyzed business workflows, then created 50+ manual end-to-end white box and black box testing plans for our mobile application to ensure performance quality
• Tech Stack: PHP, MySQL, Docker

Twin Falls, Idaho, United States

• Worked on internal tooling that helped manage workflows and engineering tickets. Significantly reduced overhead for project management and coordination
• Enhanced employee platform search time by 40%, significantly improving operational efficiency and enabling fasterdecision-making across teams.
• Contributed to resolving bugs & and making process improvements so that more time can be spent on feature work
• Worked with leaders and clients to identify needs, scope out project requirements, evaluate client and engineering cost, and delivered to meet expectations
• Tech Stack: React, JavaScript, CSS

Rexburg, Idaho, United States

• Led imaging/deployment of over 500 devices across campus for faculty, staff, classrooms, and labsStreamlined Help Desk operations by complexing 100+ issue resolutions and troubleshooting each week
• Provided exceptional customer service to Adminstors, Faculty, and students resulting in high customer satisfaction rates (averaging 4.3+ out of 5 ratings)
• Excellence in communications as I worked through technical issues
• Built strong relationships to provide tailored technical support and solutions

Rexburg, Idaho, United States

• Observed 100+ customers’ needs by analyzing behaviors which resulted in 100% customer satisfaction
• Executed instructions and rules given by managers accurately and punctually, which increased work efficiency and avoid causing any problem
• Maintained high quality of 5+ equipment daily by scrutinizing and reporting damaged once
• Answered an average of 5 calls per hour by addressing customer inquiries, solving problems, and providing the most updated instruction and information

Remote

• Assisted in database migration of over 30 thousand records by ensuring data integrity. Leveraged tools such as SQL and Excel formulas, resulting in a 50% increase in QA productivity
• Enhanced data migration efficiency by documenting and filtering data using Excel formulas, resulting in a 50% increase in productivity
• Monitored and debugged CICD performance in Microsoft Azure. Escalated concerns as appropriate and coordinated with engineers to fix deployment deficiencies
• Tech Stack: Java, Oracle, Microsoft Azure, AWS, SQL, Excel

Nantou County, Taiwan

• Collaborated with different teams to control the quality of packing 1000+ goods daily, which resulted in 0% customer complaints
• Calculated and checked 1000+ goods within 4 hours weekly to shorten the shipment time

Taoyuan City, Taoyuan City, Taiwan

• Prepared ingredients for the day in 2 hours to maintain the restaurant open on time daily
• Decreased boss’ loss by ensuring a great check-out experience for our customers.
• Solved customer’s problems or questions quickly, which boosted the quality of checking out
• Packed 80+ lunch boxes in 1.5 hours and sold them out in 1.5 hours on campus
• Followed instructions to clean and check the kitchen twice a day to keep the high standard

Bachelor'S Degree, Computer Software Engineering

High School Diploma, General Studies

Activities and Societies: Guitar club