Jedda Wignall Email & Phone Number

Australia

Essendon, Vic, Au

Essendon, Victoria, Australia

Continuation as a hands-on leader responsible for policy, strategy and service delivery utilising governance and operations principles in an MSP and systems integration environment. Oversight of inventory management and logistics for our BTB and procurement offerings. Experience with supply chain risk management, vendor relations and HR management of a team of 25.Significant focus as a principal engineer and technical subject matter expert responsible for:– Design and provisioning of MDM and UEM systems, configurations and custom scripting for successful deployment and management of over 40,000 endpoint devices.– Apple platforms expertise including IAM platform SSO integration, EAP-TLS, enterprise PKI, SCEP and ACME Managed Device Attestation.– Architecture and design of large-scale wired and wireless networking projects with a specialisation in high-density RF design for performant classroom and education environments.– In-depth consulting and review of IT and security operations design; data and systems classification, controls selection and BCP/DR planning, policy creation and editorial.– Development and expansion of vendor-integrated REST APIs for data and systems automation and reporting.– Leadership, mentoring and escalation for level 1-2 technical staff in a Managed Service capacity.

Moonee Ponds, Victoria, Australia

An excellent opportunity to build on my existing skillset in a larger organisation with a diverse customer base and highly skilled staff of technicians and systems engineers. Directly oversaw a team of 12 as an Apple Authorised Service Provider in addition to contracted IT support services into K-12 education. Solidified a role as a principal architect offering consultancy to schools and corporates in the Apple platforms and network architecture space.Established a Apple-focused corporate MSP practice with ITSM principles leading to a diverse customer base across many verticals. In collaboration with an amazing team, grew this managed services practice to an extremely robust MRR utilising a tight stable of premium technology vendors and expert face-to-face customer support.Provided design and deployment for large-scale campus networks - high-density Wi-Fi & RF design, backbone switching & WAN/VLAN routing, RADIUS, NAC & firewall/proxy; originally primarily in the K-12 education space, but increasingly in small then medium and large corporate.Developed service and reverse logistics systems and APIs to support the service and repair for large-scale fleets of education and corporate devices.

Hawthorn, Victoria, Australia

Expanded on my existing role to include Apple platforms and network consultancy for schools and businesses. Managed a team of 8 and was the principal engineer responsible for the design and support of small to medium-scale IT solutions in the retail, media and education sectors. During this time, achieved Apple Premium Service Provider status multiple times and was a founding member of the Australian Apple Consultants Network. Started and grew a successful boutique education sales arm contributing 25% of overall organisation revenue.

Hawthorn, Victoria, Australia

Given an amazing opportunity to lead an initial team of 3, delivering best-in-class service and support under the Apple Authorised Service Provider program. Developed my leadership and customer service skills and began my growth of understanding of the Apple and wider IT channel. During this time, doubled the size of my team and established successful in-home IT support services to augment our sales & repair offering.

Hawthorn, Victoria, Australia

Earnt my original Apple technician certifications on my own dime when capacitors & anode apertures were still the parlance and used these to transition to a role in the service & repair team. Learned some cardinal problem-solving and customer service skills that I continue to use to this day.

Hawthorn, Victoria, Australia

Started my technology career selling Macs at an Apple Authorised Reseller when the iPhone was just a prototype in the bowels of Cupertino. Washed windows, sold Mac OS X by the box, and developed a love for the daily grind.