J. Ellis Devaney Email and Phone Number

- Regularly communicate status and action plans for customer engagements with executive leadership, assuring unified direction across functional areas.- Continue delivery of service to strategic accounts, driving feedback for internal product development and maintaining high standards for service quality of team.- Create and deliver workshop, webinar, and marketing content on Splunk concepts.

- Took on technical account management responsibilities for all accounts engaged by team, ensuring consistency and quality in delivery aligned with customer priorities; maintained personal delivery of service for strategic accounts throughout this time.- Collaborated with sales engineers and account executives, presenting technical deep dives for internally-developed products.- Restructured colleague training program, facilitating ongoing professional development for senior team members… Show more - Took on technical account management responsibilities for all accounts engaged by team, ensuring consistency and quality in delivery aligned with customer priorities; maintained personal delivery of service for strategic accounts throughout this time.- Collaborated with sales engineers and account executives, presenting technical deep dives for internally-developed products.- Restructured colleague training program, facilitating ongoing professional development for senior team members and extending a multi-year junior colleague training pathway with industry-standard and specialized certifications. Show less

- Became primary analyst for addressing issues in complex customer environments, trusted to mentor and support colleagues on such customer engagements.- Presented product demos and training sessions to active and prospective customers.

- Collaborated with team members to support diverse customer environments in general Splunk administration tasks such as reporting, application configuration, basic installation and upgrades.- Adopted and promoted Ansible configuration management in lab environments.- Rapidly progressed through Splunk certification pathway to effectively engage with customers using Splunk premium applications, namely Enterprise Security.

Supported technical research efforts within the Department of Psychology, as well as the Department of Management and Marketing.

Worked on all breaks from University, filling the main role of Sales Associate and supporting other functions as needed.