Jed Knight Email & Phone Number

Caulfield, Victoria, Australia

Caulfield, Victoria, Australia

Town Hall, Caulfield

My current position is to be responsible for managing the ongoing implementation (including development, training, support, marketing and change management) of Glen Eira City Council’s Electronic Document and Records Management System (EDRMS) project. Key tasks include project management of the ongoing implementation of an RMS, reporting on the implementation’s progress, identify improvements in the RMS to enhance business processes, undertake RMS administration tasks as well as to provide excellent customer service to all internal and external stakeholders.On top of the above implementation and development duties my role also has a training and support component which includes development and delivery of RMS training as well providing day-to-day help desk support for users.My role brings me in contact with many parts of the council and I get to interact with all types of employees, from officers and managers all the way through to directors and the CEO. This experience has given me a great opportunity to develop my communication skills while marketing the RMS to stakeholders which includes the collection, analytics and reporting of marketing programs.

Town Hall, Caulfield

My previous role at Glen Eira City Council is highly administrative and has given me the opportunity to learn new programs such as Trapeze and Pathways. My role was to support the town planners through administrative tasks ranging from recalling files from the archive using TRIM to typing up planning permits. I have also been given the opportunity to assist my team leader with the roll out of Trapeze by taking on additional training in both Trapeze and TRIM and advocating the benefits to my team. Additional duties include assisting customers over the phone and face-to-face, preparing advertising documents & customer letters and record management. I have also written 2 Planning Officer’s Guides (procedures).

Traralgon, Victoria

My role at Gippsland Water has given me experience in working with contractors, customers and end users to achieve simple tasks like booking out a water meter installation to very complex tasks like property investigations and multiple connections to subdivisions. I conducted audits of construction works to ensure they comply with both Gippsland Water’s policies as well as industry standards.I prepared quotes for proposed works and formal agreements to carry out the works. In addition to my standard duties I am also involved in several projects and extra duties such as developing policy and procedures around TRIM and CIBS, being an OH&S representative for my work group, I am a “Change Advocate” assisting staff with a change over from Windows XP/Office 2003 to Windows 7/Office 2010 and I have also used my initiative to update many of the policies and producers for my work group. To carry out my role I used programs such as CDR (Similar to SAP), a GIS called Dekho, the document management system, TRIM as well as the Microsoft Office suite.

Traralgon, Victoria

Responsibilities:• Provide advice and assistance to developers, pipe layers and design consultants.• Provide administrative support through the preparation of formal works agreements, photocopying, managing files and records in document management system and updating the Gippsland Water website on behalf of the Land Development Team.• Preparation of formal works agreements for construction of water and wastewater services.• Manage design, construction and auditing services for development activities accordance with Gippsland Water’s standards, policies and procedures.• Administer payment processing and refunds through the purchase ordering system• Update procedures and processes to reflect changing business practices.• Maintain an assets register.

Traralgon, Victoria

Gippsland Water’s Service Centre is the first point of contact for Gippsland Water’s retail customer, My duties included providing high quality first level support for customers i.e. billing enquiries, emergency assistance & general enquiries; Achieving Key Performance Indicators, processing mail, monitoring and responding to system (SCADA) alarms and I was also the administrator of water restrictions.Responsibilities:• Providing high quality first level support for customers• Provide administrative support through the preparation of customer letters, photocopying and managing files and records in document management system.• Achieving Key Performance Indicators• Administer payment processing and refunds through the Customer Information and Billing System (CIBS)• Administering Water Restrictions• Processing Return Mail• Monitoring and responding to system alarms

Sale, Victoria

As the assistant manager my duties included providing tailor made solutions for customers and after sales support, merchandising the store and inventory management. In addition to my customer focused duties I was also responsible for managing a small team which included training and development, monitoring of staff Key Performance Indicators and staff interviews.Responsibilities:• Providing tailor made solutions for customers• Merchandising the store• Achieving individual and team Key Performance Indicators• Providing first level support for customers• Sales of mobile phones, hardware and home networking solutions• Managing and developing a team• Inventory Management