Principal Implementation Manager
CurrentThe Conversation Intelligence Platform for Contact Centers
Apr 2024 - Present
AeroLeads people directory · profile
Justin Tsui Email & Phone Number
Customer Education | Professional Services | Solution GTM
at
Observe.AI
1 work email found
@medallia.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Education | Professional Services | Solution GTM
Location
San Mateo, California, United States
Company size
Who is Justin Tsui? Overview
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Quick answer
Justin Tsui is listed as Customer Education | Professional Services | Solution GTM at Observe.AI, a with 131 employees, based in San Mateo, California, United States. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Justin Tsui.
Justin Tsui previously worked as Principal Implementation Manager at Observe.Ai and Head of Customer Education at Gem. Justin Tsui holds Bs, Engineering from University Of California, Berkeley.
Company email context
Email format at Observe.AI
This section adds company-level context without repeating Justin Tsui's masked contact details.
{first_initial}{last}@medallia.com
86% confidence
AeroLeads found 1 current-domain work email signal for Justin Tsui. Compare company email patterns before reaching out.
Profile bio
About Justin Tsui
I'm an energetic, adaptable, and detail-oriented leader with a passion for uplifting teammates and empowering customers to find success with technology solutions
Listed skills include Management Consulting, Project Management, Business Process Design, Business Process Improvement, and 14 others.
Current workplace
Justin Tsui's current company
Company context helps verify the profile and gives searchers a useful next step.
Observe.Ai
6 roles
Justin Tsui work experience
A career timeline built from the work history available for this profile.
Head Of Customer Education
Founded Customer Education department with the goal of enabling customers in the Gem product and industry best practices via self-paced learning.Evaluated and implemented technical learning systems to develop training content, deliver online education assets, and integrate learning data with key business operational systems.The Customer Education program influenced a 2x-7x increase in product usage, ~30% decrease in CSM-led training calls, and ~30% decrease in product question support tickets.
Mar 2022 - Jun 2023
Director, Education And Enablement
Global Head of Product Education overseeing development and go-to-market of product-related education offerings for customers, partners, and employees. Led product offering transformation to focus on digitally-led instruction and on-demand content.
May 2019 - Mar 2022
Senior Manager, Partner Ecosystem Enablement
Medallia
Solutions Development Lead collaborating with Medallia's partner organizations to create joint go-to-market solutions. Created four integrated technology solutions with leading Systems Integrators and Management Consultancies.
Nov 2017 - Apr 2019
Manager, Professional Services
Implementations project manager leading client technology engagements. Also active in sales deal review operations, professional services methodology, and recruiting.
Jun 2014 - Oct 2017
Consultant
Business technology consultant for large enterprise-scale systems transformations with a focus on project management and system cutover.
Jul 2010 - May 2014
Team & coworkers
Colleagues at Observe.AI
Other employees you can reach at observe.ai. View company contacts for 131 employees →
SJ
Swapnil Jain
Colleague at Observe.AiSan Francisco Bay Area, United States
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NS
Neha Soni
Colleague at Observe.AiBengaluru, Karnataka, India
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FP
Fathin Priatna
Colleague at Observe.AiGambir, Jakarta, Indonesia
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KN
Kashyap Nasit
Colleague at Observe.AiBengaluru, Karnataka, India
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CR
Chetan Raju
Colleague at Observe.AiBengaluru, Karnataka, India
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BA
Brandon Alvarado
Colleague at Observe.AiRocky River, Ohio, United States
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KS
Karthik S
Colleague at Observe.AiBengaluru, Karnataka, India
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DJ
Danny Jeff
Colleague at Observe.AiOluyole, Oyo State, Nigeria
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OI
Observeai It
Colleague at Observe.AiSan Francisco Bay Area, United States
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TW
Terry Wong
Colleague at Observe.AiSan Francisco, California, United States
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Swapnil Jain
Colleague at Observe.AiSan Francisco Bay Area, United States
View →
NS
Neha Soni
Colleague at Observe.AiBengaluru, Karnataka, India
View →
FP
Fathin Priatna
Colleague at Observe.AiGambir, Jakarta, Indonesia
View →
KN
Kashyap Nasit
Colleague at Observe.AiBengaluru, Karnataka, India
View →
CR
Chetan Raju
Colleague at Observe.AiBengaluru, Karnataka, India
View →
BA
Brandon Alvarado
Colleague at Observe.AiRocky River, Ohio, United States
View →
KS
Karthik S
Colleague at Observe.AiBengaluru, Karnataka, India
View →
DJ
Danny Jeff
Colleague at Observe.AiOluyole, Oyo State, Nigeria
View →
OI
Observeai It
Colleague at Observe.AiSan Francisco Bay Area, United States
View →
TW
Terry Wong
Colleague at Observe.AiSan Francisco, California, United States
View →
1 education record
Justin Tsui education
FAQ
Frequently asked questions about Justin Tsui
Quick answers generated from the profile data available on this page.
What company does Justin Tsui work for?
Justin Tsui works for Observe.AI.
What is Justin Tsui's role at Observe.AI?
Justin Tsui is listed as Customer Education | Professional Services | Solution GTM at Observe.AI.
What is Justin Tsui's email address?
AeroLeads has found 1 work email signal at @medallia.com for Justin Tsui at Observe.AI.
Where is Justin Tsui based?
Justin Tsui is based in San Mateo, California, United States while working with Observe.AI.
What companies has Justin Tsui worked for?
Justin Tsui has worked for Observe.Ai, Gem, Medallia, and Deloitte Consulting.
Who are Justin Tsui's colleagues at Observe.AI?
Justin Tsui's colleagues at Observe.AI include Swapnil Jain, Neha Soni, Fathin Priatna, Kashyap Nasit, and Chetan Raju.
How can I contact Justin Tsui?
You can use AeroLeads to view verified contact signals for Justin Tsui at Observe.AI, including work email, phone, and LinkedIn data when available.
What schools did Justin Tsui attend?
Justin Tsui holds Bs, Engineering from University Of California, Berkeley.
What skills is Justin Tsui known for?
Justin Tsui is listed with skills including Management Consulting, Project Management, Business Process Design, Business Process Improvement, Business Process, Strategy, Consulting, and Project Coordination.
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