Process Associate
Provide support for banking operations, focusing on consumer credit card account maintenance, generating account reports, and reviewing documents. Manage a diverse team and prepare primary and secondary MIS reports to ensure efficient workflow. Monitor timelines and address any potential issues promptly. Identify and resolve performance issues within the team. Receive, review, and process customer requests through various channels, ensuring accuracy and compliance. Process refunds and credits to customers by verifying and validating provided documents during inquiries. Conduct Power of Attorney (POA) legal document research, utilizing customer databases and application tools. Verify and review customer information using specific tools like Lexis Nexis for Know Your Customer (KYC) compliance.
