Client: US Residential mortgage• Analyzing financial records and gathering evidence, excellent attention to detail and ability to spot anomalies in financial records.• Finding the irregularities and discrepancies in cheque transactions.• Raising ticket via Email and Quest ticketing tool to the onshore team.• Prepared detailed investigation reports and presented findings to senior management and relevant stakeholders.• Extensive knowledge of cheque fraud detection and stayed up to date with emerging trends and new techniques in cheque fraud like KYC to enhance investigation capabilities.

• Achieved assigned sales target set by Sales Manager and acquired new and expanded existing Client relationships• Analyzed Customer status, such as the annual customer credit line review, including updating customer information, financial statement analysis updating industry and economy trend.• Builds good rapport with clients and ensured the issues are resolved in a quick and timely manner.