Jeeva M Email & Phone Number

• Worked on enhancing HR portal, Campaigns and Virtual Agent.
• Worked on custom portals. Created custom widgets for portals. Implemented content delivery on HR portal by creating campaigns, portal content
• Controlled access to custom widgets by using user criteria, Implemented VA in HR portal.
• Configuring VA properties, created VA topics, Topic flows, Chat queues and advanced work assignment etc.

Maintained CMDB accurately by defining the reconciliation rules and data source precedence rules.1) Removed the duplicates by defining the identification rules as per the business requirement.2) Worked on the deduplicate tasks to merge the duplicate CI and its relationship with master CI and deleted the duplicate CI.3) Worked on clearing orphan CIs by.

United States

• Worked exclusively on CMDB - Data Certification.
• Installed CMDB data certification and Architecture Compliance and configured filters, data schedules, templates, emails and audits etc.

Dallas, Texas, United States

• Participated in requirements gathering workshops, design, code, and test reviews cycles.
• Configured and customized all modules in ServiceNow, such as Incident Management, Problem Management, Change Management, Configuration Management, Asset Management, Service Portal, Service Request Management, Knowledge.
• As ServiceNow expert for project, responsible for overall system and its processes, responsible for access control… Show more
• As ServiceNow expert for project, responsible for overall system and its processes, responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of.
• Worked on ServiceNow instance Upgrade project. Recent one is from London to Madrid.
• Have experience in ServiceNow implementation and development using client scripting, BR scripting general script including Java Scripting and Glide API.

Dallas, Texas, United States

• Development of Service Catalog, Record Producers and Workflows which includes new catalog items, defined SLA’s per request and created UI Policies, Catalog Client Scripts, Approvals, Tasks and Notifications.
• Created ACL’s, Users, Groups and Roles for Security, Approvals and Fulfillment.
• Technical implementation of various integrations of Workday, ITIM with ServiceNow to manage HR Administration including On-Boarding, Leave of Absence, Name Change and Terminations.
• Created… Show more
• Created onsite - offshore model to support development from offshore. Lead and provided guidance to offshore team on best practices and key design features.
• Created Events, inbound Email Actions and Email Notifications.

New Jersey, United States

• Set the process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management, and Service Catalog.
• Involved in coding the Business Rules (Server-Side Scripting), Client Scripts (Client-Side Scripting), Script includes in the ServiceNow.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Created various catalog items, record producers and order guides for on boarding, using variables, variable… Show more
• Created various catalog items, record producers and order guides for on boarding, using variables, variable sets, catalog client scripts and catalog UI policies.
• Created Email Templates and Email Notifications.

Atlanta, GA

• Worked very closely with ITSM Process Architect, customer personnel, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in.
• Involved in gathering the requirements from the Business Team and creation of technical and functional specification documents.
• Analyzed and recommended changes to define methods, creating new methods to improve quality and… Show more
• Analyzed and recommended changes to define methods, creating new methods to improve quality and productivity.
• Developed use cases, process diagrams and requirements documentation using Stories and Scrum tasks in Service Now.
• Responsibility to design and development of Reports and monitor the ITIL Service delivery via process mapping the audits and designing the procedures.

San Antonio, TX

• Interacted with the Business Analysts in understanding the business requirements for the project.
• Knowledge and experience in structured systems analysis and design techniques.
• Developed database objects including tables, clusters, Indexes, views, sequences, packages, triggers and procedures to troubleshoot database problems.
• Developed PL/SQL Packages, Procedures, Functions, and Database Triggers to meet the business requirements.
• Involved in Analysis, Design, Coding and… Show more
• Involved in Analysis, Design, Coding and Testing of the application.