RESPONSIBILITIES• Developed and executed the company’s strategic vision, driving growth and profitability through innovative pest control solutions and service enhancements.• Managed daily operations, ensuring efficient service delivery, compliance with health and safety regulations, and high-quality customer service standards.• Oversaw budgeting, financial forecasting, and reporting, leading to improved financial performance and cost management across all departments.• Built… Show more RESPONSIBILITIES• Developed and executed the company’s strategic vision, driving growth and profitability through innovative pest control solutions and service enhancements.• Managed daily operations, ensuring efficient service delivery, compliance with health and safety regulations, and high-quality customer service standards.• Oversaw budgeting, financial forecasting, and reporting, leading to improved financial performance and cost management across all departments.• Built and maintained strong relationships with clients, addressing concerns promptly and ensuring customer satisfaction to drive repeat business and referrals.• Conducted market research to identify trends and opportunities, adapting services to meet evolving customer needs and stay competitive in the industry.• Designed and executed targeted sales strategies to penetrate new markets and diversify the customer base, resulting in expanded market presence.• Negotiated contracts with suppliers and service partners to ensure cost-effective procurement of materials and services while maintaining high quality standards.OVERALL ACHIEVEMENTSSuccessfully expanded the business into three new regions, increasing overall market share by 25% within two years through targeted marketing and localized service offerings. Show less

RESPONSIBILITIES• Conduct thorough investigations of complex claims by gathering and analyzing relevant evidence to determine coverage and liability.• Assess the validity of claims by reviewing policy coverage, legal requirements, and documentation, ensuring accurate and fair settlements in compliance with company guidelines.• Communicate effectively with policyholders, claimants, and legal representatives, providing clear explanations of claims processes and status updates while… Show more RESPONSIBILITIES• Conduct thorough investigations of complex claims by gathering and analyzing relevant evidence to determine coverage and liability.• Assess the validity of claims by reviewing policy coverage, legal requirements, and documentation, ensuring accurate and fair settlements in compliance with company guidelines.• Communicate effectively with policyholders, claimants, and legal representatives, providing clear explanations of claims processes and status updates while maintaining a high level of customer service.• Negotiate settlements with claimants and their representatives, balancing the interests of the company and the needs of the clients to reach fair resolutions.• Prepare detailed reports and documentation for each claim, including summaries of findings, recommendations for settlement, and any necessary follow-up actions.OVERALL ACHIEVEMENTSSuccessfully resolved complex claims within specified timelines, leading to improved overall claims processing efficiency. Show less

RESPONSIBILITIES• Responsible for constant monitoring on Fraud Intelligence System (FIS) to ensure cases are updated and reviewed before claims approval.• Accessed claims holistically in order to detect suspicious claims via Fraud Intelligence System (FIS), and alert Claims Handlers and other parties in the industry in case of any potential fraudulent claim submission. • Collected and reviewed documents/evidence from various parties to analyze the overall pattern of claim for fraud… Show more RESPONSIBILITIES• Responsible for constant monitoring on Fraud Intelligence System (FIS) to ensure cases are updated and reviewed before claims approval.• Accessed claims holistically in order to detect suspicious claims via Fraud Intelligence System (FIS), and alert Claims Handlers and other parties in the industry in case of any potential fraudulent claim submission. • Collected and reviewed documents/evidence from various parties to analyze the overall pattern of claim for fraud detection. • Prepared and submitted professional FIS reports and summaries with recommendations to top managers for claim repudiation or approval. • Appointed external adjusters to interview the claimant and/or witnesses for further fraud investigations when appropriate. • Coordinated with external adjusters or independent forensic agencies to exchange relevant evidence and information required for claim processes. • Responsible for handling auto claims involving vehicle damages, or liability claims involving third party vehicle.OVERALL ACHIEVEMENTSManaged to clear up to 300-400 existing unapproved Total Loss Claims backlog cases within a month to ensure smooth monetary returns for Total Loss Tender Department. Show less

RESPONSIBILITIES• Handled auto claims involving damage to vehicle, or liability claims involving third party vehicle.• Analyzed and reviewed insurance claims for accuracy, completeness, and eligibility. • Collected evidences such as photographs and statements from various parties for claim verification.• Examined the consistency of vehicle damages based on the obtained documents and evidences. • Estimated the overall coverage for vehicle damages during the point of accident,… Show more RESPONSIBILITIES• Handled auto claims involving damage to vehicle, or liability claims involving third party vehicle.• Analyzed and reviewed insurance claims for accuracy, completeness, and eligibility. • Collected evidences such as photographs and statements from various parties for claim verification.• Examined the consistency of vehicle damages based on the obtained documents and evidences. • Estimated the overall coverage for vehicle damages during the point of accident, and provided most relevant and acceptable claims statement. • Interviewed claimant and/or witnesses for further investigation when appropriate to decide on the approval or rejection of the claim submission. • Negotiated with attorneys and workshops on the claim amount, and to defend insurer's position at all cost.OVERALL ACHIEVEMENTS• Led a small team of 5 employees in claims handling and monitored TAT as well as potential backlogs. Managed to clear up to 3000 pre-existing backlogs cases before the change of portfolio. • Identified and solved 55-60 fraud cases with claims worth a total of approximately RM500,000 and above. Reviewed and closed an average of 1500 cases in a year. Show less

RESPONSIBILITIES• Utilized investigation claims handling and settlement techniques to achieve cost effective and timely closure.• Obtained, reviewed, and analyzed documentation, policy provisions, and other records in order to examine the nature of the claim. • Examined and interpreted gathered information to provide accurate decisions.• Provided timely service by meeting all the service level agreements, initiated contact to all appropriate parties and respond to incoming… Show more RESPONSIBILITIES• Utilized investigation claims handling and settlement techniques to achieve cost effective and timely closure.• Obtained, reviewed, and analyzed documentation, policy provisions, and other records in order to examine the nature of the claim. • Examined and interpreted gathered information to provide accurate decisions.• Provided timely service by meeting all the service level agreements, initiated contact to all appropriate parties and respond to incoming queries.• Liaised with other parties such as employer, claimants, medical providers, auto repair centers as deemed necessary.• Followed agreed internal and external processes, policies, and procedures to ensure quality and service standards are met.• Maintained accurate system data and documentation by collecting, recording, analyzing, and summarizing information.• Identified subrogation opportunities and fraud potential, and make right referrals. OVERALL ACHIEVEMENTSAchieved a 95% closure rate on claims within designated timeframes by effectively utilizing investigative techniques and settlement strategies, resulting in significant cost savings for the company. Show less

-Handled inbound calls with achieving AHT (Average Handling Time).-Arranged pick-up’s from the respective address.-Managed and monitoring inbound packages (tracking).-Handled billing calls and disputes on duty and tax.-Maintained customer records by updating account information.-Marketing and sales to bring in more customers with special discounts offered.-Managed inbound emails on billing, rate, tracking as well as complaint.