Jeevan Raj Email & Phone Number

Petaling Jaya, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• RESPONSIBILITIES
• Developed and executed the company’s strategic vision, driving growth and profitability through innovative pest control solutions and service enhancements.
• Managed daily operations, ensuring efficient service delivery, compliance with health and safety regulations, and high-quality customer service standards.
• Oversaw budgeting, financial forecasting, and reporting, leading to improved financial performance and cost management across all departments.
• Built… Show more RESPONSIBILITIES
• Built and maintained strong relationships with clients, addressing concerns promptly and ensuring customer satisfaction to drive repeat business and referrals.

Federal Territory Of Kuala Lumpur, Malaysia

• RESPONSIBILITIES
• Conduct thorough investigations of complex claims by gathering and analyzing relevant evidence to determine coverage and liability.
• Assess the validity of claims by reviewing policy coverage, legal requirements, and documentation, ensuring accurate and fair settlements in compliance with company guidelines.
• Communicate effectively with policyholders, claimants, and legal representatives, providing clear explanations of claims processes and status updates while… Show more RESPONSIBILITIES
• Communicate effectively with policyholders, claimants, and legal representatives, providing clear explanations of claims processes and status updates while maintaining a high level of customer service.
• Negotiate settlements with claimants and their representatives, balancing the interests of the company and the needs of the clients to reach fair resolutions.

Federal Territory Of Kuala Lumpur, Malaysia

• RESPONSIBILITIES
• Responsible for constant monitoring on Fraud Intelligence System (FIS) to ensure cases are updated and reviewed before claims approval.
• Accessed claims holistically in order to detect suspicious claims via Fraud Intelligence System (FIS), and alert Claims Handlers and other parties in the industry in case of any potential fraudulent claim submission.
• Collected and reviewed documents/evidence from various parties to analyze the overall pattern of claim for fraud… Show more RESPONSIBILITIES
• Collected and reviewed documents/evidence from various parties to analyze the overall pattern of claim for fraud detection.
• Prepared and submitted professional FIS reports and summaries with recommendations to top managers for claim repudiation or approval.

Kuala Lumpur, Malaysia

• RESPONSIBILITIES
• Handled auto claims involving damage to vehicle, or liability claims involving third party vehicle.
• Analyzed and reviewed insurance claims for accuracy, completeness, and eligibility.
• Collected evidences such as photographs and statements from various parties for claim verification.
• Examined the consistency of vehicle damages based on the obtained documents and evidences.
• Estimated the overall coverage for vehicle damages during the point of accident,… Show more RESPONSIBILITIES

Jalan Bukit Bintang, Kuala Lumpur

• RESPONSIBILITIES
• Utilized investigation claims handling and settlement techniques to achieve cost effective and timely closure.
• Obtained, reviewed, and analyzed documentation, policy provisions, and other records in order to examine the nature of the claim.
• Examined and interpreted gathered information to provide accurate decisions.
• Provided timely service by meeting all the service level agreements, initiated contact to all appropriate parties and respond to incoming… Show more RESPONSIBILITIES
• Provided timely service by meeting all the service level agreements, initiated contact to all appropriate parties and respond to incoming queries.

Damansara Uptown, Petaling Jaya

-Handled inbound calls with achieving AHT (Average Handling Time).-Arranged pick-up’s from the respective address.-Managed and monitoring inbound packages (tracking).-Handled billing calls and disputes on duty and tax.-Maintained customer records by updating account information.-Marketing and sales to bring in more customers with special discounts.

Master Of Business Administration - Mba, Business Administration And Management, General

Foundation Degree, E-Commerce

Sijil Pelajaran Malaysia, Science