Jef Brown Email and Phone Number

Business to business salesBrainstorming with potential clients, adjusting graphic designs to fit thier needs ortaste, using computer software to execute designsConstantly promoted store by liaising with local schools, surrounding businesses andgeneral community Actively sought opportunities to initiate changes to improve store operations; revisedcommunication techniques to compete effectively in local marketConsistently exceeded embroidery sales projection by 15%--20%Supported sales generation by creating an environment which highlighted the appearance ofthe product and reflected the customer's lifestyle and interests Maintained awareness of market trends in the retail industry, anticipating andunderstanding forthcoming customer needs and monitoring what local competitors are doing

Responsible for all aspects of $2 million store operations, including: profit/lossmanagement, sales, marketing, merchandise management, customer service/relations, humanresources, and store maintenanceEnsured highest standards for customer service, quality, health, safety and security weremetResponsible for analyzing sales figures and forecasting of future sales volumes tomaximize profits· Met regularly with visual merchandise coordinator to determine merchandise placement,which included accessorizing, selecting merchandise and planning center core walls Responsible for 55% of all customers purchasing two items or moreEffectively decreased store shrinkage by 300%, developing and implementing inventorycontrol system, as a result daily merchandise audits, strategic placement of merchandiseand organization of product on sales floor and in the stock room Effectively managed stock levels and implemented key decisions about stock controlImplemented Shipment Processing Process to ensure that merchandise is inventoriedpromptly and the sales floor is fully stockedEffectively recruited, interviewed, hired, trained, managed and motivated over 25employeesAccountable for human resources, including, maintaining and updating personnel files,payroll management, addressing staffing issues, performing appraisals and performancereviews, providing and/or organizing training and staff developmentImproved workplace safety by training employees in OSHA (Occupational Safety & HealthAdministration) regulations and standardsImproved employee satisfaction and engagement from 60% to 85%Decreased employee turnover by 20% Motivated and inspired sales associates to increase sales and productivity Communicated and provided direction to team members on merchandise standards, concepts,placement and promotion through meetings, weekly walkthroughs and inspiration boards

Managed daily operations of a $1 million retail storeResponsible for sales, profits, customer relations, safety, and human resourcesmanagementConducted daily meetings with employees to improve communications, build team spiritenvironment and improve job performanceMotivated employees to meet/exceed established sales goals and objectives by establishingand implementing effective sales incentivesEnsured employees provided highest standards of customer and quality serviceResponsible for visual preparation of the store and implementation of all merchandisingdirectivesIncreased employee satisfaction by 15%Decreased store shrinkage by 12%

Assisted Store Manager with hiring, training, supervising and motivating a team of 40employees Provided excellent customer serviceConsistent top sales performer; developed repeat clientele through effective salestechniquesIncreased and achieved projected sales goal by 30%Responsible for proper processing of new products and visual preparation of the storeResponsible for the organization and replenishment of store merchandise on sales floorControlled store inventory by conducting daily merchandise counts

Initially hired as an assistant manager, promoted to manager within 3 monthsRecipient of “Outstanding Manager of the District” AwardResponsible for sales, profits, customer relations, safety, and human resourcesmanagementTrained and developed 19 management traineesEffectively recruited, interviewed, hired, trained, managed and motivated over 30employeesConducted market research that captured data on target market demographics, competitorinitiatives and industry trendsPrepared detailed report outlining current store volume and opportunities for improvementAnalyzed promotions and sales reports to identify new goalsEnsured employees provided highest standards of customer and quality serviceDeveloped and distributed customer satisfaction survey to accurately measure customersatisfactionDevised and maintained database of frequent customers, increasing awareness of customerneeds and strengthening customer relationsResponsible for coordinating, recording, and administering weekly employee schedulesIncreased employee retention by 25%, at a cost savings of $40KReview and audit time-cardsDeveloped and implemented a sales payroll spreadsheet to monitor and ensure accuracyResponsible for store inventoryResponsible for placement and maintenance of all signs and promotional banners inaccordance with promotional schedule