I currently am working with Genesis Health Technologies managing medical devices from a technical standpoint. I am also responsible for logistics/inventory management for the medical devices and supplies. I also helped transition this company from a 3G module into a 4G module in relations to Verizon connectivity from our devices.

At Connecting Point, I was a computer technician. My responsibilities includes tablet, cell phone, laptop, desktop, and printer repairs. I worked for residential and businesses as well as in store.

Our Remote Help Desk is always available anytime you need help. No matter how important or insignificant the problem may be we are here to help. The Help Desk is open 7am to 8pm Central Time, Monday through Friday. After hours support is available via an on call technician.Our help desk is divided into four groups. Triage technicians answer your phone call and document the issue you are experiencing. 2nd level support handles day to day problems and most technical issues. 3rd level support handles escalated high priority items. Finally our bench technicians configure and prepare new systems and repair existing systems for problems not covered under manufacturer warranties.As a level 1 technician I am responsible for documenting a clients issue within a ticket using a software called Connectwise. I am also giving the responsibility to monitor troubled clients through a service and host monitoring software called Centreon.