Jeff Ackerman Email & Phone Number

Phoenix, Arizona, United States

Greater Phoenix Area

• Managed client relationships including strategic planning, program design, and providing key metrics and analytics to health plan leadership for 6 Medicaid health plans; contributed to $75M+ in utilization management.
• Provided trusted advice to clients by proactively identifying opportunities to address objectives.
• Partnered with internal teams to promote client satisfaction, retention and drive enhanced value to clients.
• Created and delivered executive level presentations showing key metrics and cost savings.
• Managed RFP and contract renewals ensuring contract terms are aligned with profitability targets.

Greater Phoenix Area

• Provided oversight to internal pharmacy network team and managed the external CVS Caremark vendor partner. Oversaw network pharmacy projects, key metrics, specialty pharmacy contracts, grievances, health plan.
• Ensured timely and accurate setup of client pharmacy pricing and networks through vendor oversight.
• Managed state SPAP program RFIs and RFPs, coordinating with internal teams to finalize bids and execute contracts.

Scottsdale, AZ

• Managed implementation and ongoing operations of compliance training initiatives for CVS Health and Aetna, ensuring alignment with legal mandates and organizational requirements.
• Designed and managed compliance training program for ~300K CVS and Aetna employees’ companywide.
• Managed 130+ compliance training courses, optimizing processes, and saving 7.3K hours annually through streamlining and automation.
• Managed employee course assignments, Corporate Integrity Agreement reporting, digital notifications, and escalations, ensuring compliance and efficient operations.

Greater Chicago Area

• Managed internal client service center dedicated to facilitating year-round client issue resolution, daily metric reporting, and issue triage for client pharmacy benefit implementations.
• Designed and implemented processes and workflow procedures for efficient issue intake, documentation, triage, and resolution.
• Spearheaded development of Salesforce.com metric dashboards, ensuring daily metric publication and tracking of service level agreements (SLAs).
• Led team of implementation managers responsible for issue review, triage, and tracking of resolution, ensuring timely and effective client support.
• Collaborated cross-functionally with internal teams to develop streamlined implementation processes utilizing Salesforce.com and other internal tools, enhancing efficiency and client satisfaction.

Greater Chicago Area

• Managed implementation process and continued operations of immunization and health testing programs for employers, pharmacy benefit managers, medical payers, and government entities.
• Worked with cross functional teams to gather Salesforce.com system requirements to create process flows for streamlined implementation of immunization and health testing programs.
• Managed implementation of 6.5K+ immunization clinics at 8K+ pharmacies nationwide.
• Led client implementation meetings, gathered program requirements, and produced project plans.
• Trained 120+ sales and service team members on program details and implementation processes.
• Managed charitable immunization programs including industry leading partnership with Department of Health and Human Services; immunized 182K+ uninsured / low-income individuals during flu season at 1K+ organizations.

Greater Chicago Area

• Managed design, development, and rollout of large strategic company initiatives. Recruited by executive leadership to participate in $1B savings reorganization.
• Evaluated divisions for financial savings, process enhancements, and efficiencies saving $10.5M.
• Managed and launched the Walgreens Pharmacy Discount Card program.
• Created and maintained partnerships with outside organizations including AARP.

Greater Chicago Area

• Promoted by company president to implement and manage a fully interactive Pharmacy Benefit Management, Mail Service, Home Care, and Specialty Pharmacy e-business solution.
• Led cross functional teams mitigate $76.2M in net profit loss by creating interactive pharmacy benefit website.

Greater Chicago Area

• Directed and trained team of 8 implementation specialists and coordinators that implemented pharmacy benefit programs for employers, government entities, healthcare organizations, and 3rd-party administrators.
• Developed fully integrated pharmacy benefit client implementation process for 150+ clients yearly.

Bachelor Of Science (Bs), Mass Communications, Public Relations

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