Marcel Bassard Email & Phone Number

Atlanta Metropolitan Area

Acting as a trusted advisor to plans sponsors and brokers as they navigate the pharmacy benefit.Strategy • Assists plan sponsors in achieving their strategic goals• Identifies savings opportunities leveraging analytics, insights, and internal resources as appropriate• Identifies and acts on opportunities to broaden the services and partnership with the client• Relationship building and management• Meet with clients regularly, both in-person and via phone• Responsible for promoting growth, retention, and overall client satisfaction• Utilizes appropriate resources on behalf of clients and brokers• Lead and initiate renewal activities

Natchitoches, La

Account Manager, Client ServicesProviding overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives. Responsible for ensuring that project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved in a timely manner, and overall client satisfaction is achieved. ESSENTIAL DUTIES AND RESPONSIBILITIES:• Preparing account management related documents such as member documents, meeting reports, and other client communications and correspondence. • Participating in and documenting discussions during client meetings and conference calls. • Organization of member documents, reports, and other client correspondence. • Creating and/or providing feedback on project estimates and timelines. • Fielding and processing internal and external information requests. • Develop and maintain a working knowledge of client’s objectives, plan designs, and overall needs. • Proactive communication with clients • Abide by all obligations under HIPAA related to Protected Health Information (PHI).

Sacramento, California Area

Financial Analyst Trade Relations The Financial Analyst Trade Relations is responsible for providing high quality analyses and reporting to quantify the impact of various deal structures on costs and claims utilization. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Create, prepare and maintain financial models to support negotiations and monitor the performance of pharmaceutical manufacturer agreements• Analyze savings opportunities available from rebates, formulary, benefit design• Prepare ad hoc reports and analyses to support decision making and executive management• Quantify the financial impact of various formulary strategy alternatives• Provide consultation regarding trends, forecasting and future planning• Maintain contract redline process and execute certain pharmaceutical manufacturer agreements• Coordinate and assist with the timely implementation of pharmaceutical manufacturer agreements• Collaborate with accounts receivable department to resolve pharmaceutical manufacturer billing discrepancies pursuant to contractual terms and conditions• Work with internal partners to provide accounting and finance with appropriate billing information, as well as compare billing to ensure accuracy• Ability to implement and complete Rebate Change Requests (RCR’s)• Ensure audit trail and compliance systems are maintained• Participate in development and implementation of initiatives, as needed, to improve processes and procedures

The Customer Care Supervisor is responsible for supervising the day-to-day operations of the call center. ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide daily direction and communication to teams of quality assurance, customer service representatives and leads so that customer service calls are answered in a timely, efficient and knowledgeable manner• Serve as hands-on resource for staff in addressing problems or challenges with work process, systems and issues that arise with customers◦ Handle escalated calls regarding customer service related issues• Evaluate processes and procedures, as well as suggest methods to improve department operations, efficiency and service to both internal and external customers• Work with management team to develop and monitor achievement of departmental standard operating procedures• Work with management team to develop monthly schedules, verify time sheets and update attendance ledger • Monitor recorded customer service calls to observe employee demeanor, technical accuracy and conformity to company policies• Participate in the selection and training of new staff and ensure appropriate resources are available for optimal department performance• Promote and foster a professional, positive, dynamic team environment through exemplary leadership• Manage direct reports in accordance with company policies in an equal manner that ensures confidentiality• Lead and mentor staff to improve skill-set and career potential• Advise on employee promotions, transfers, and dismissals• Other duties as assigned

The Customer Care Representative is responsible for supporting the customer service functions of the company in accordance with the policies and practices of EnvisionRxOptions. This position is responsible for providing timely, knowledgeable and courteous resolution and response to pharmacy, member and product related inquiries while maintaining the exceptional level of professionalism and customer service.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling • Place outgoing phone calls to patients, doctors and insurance companies• Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution • Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups • Document all call information according to standard operating procedures• Research required information using available resources• Enter data accurately and timely • Utilize multiple company database programs for accessing member information• Achieve individual performance goals for productivity and quality• Maintain confidentiality of patient and proprietary information• Other duties as assigned

Gathering and analyzing research project data and materials; Conducting personal interviews with Caltrans staff members; Preparing program reports and summaries for publication; Prioritizing and managing multiple projects and assignments simultaneously; Preparing presentations and meeting materials using MS Office Suite; Meeting team goal and deadlines with little or no supervisions

Sacramento, California Area

Delivering CSR guideline support and resolving escalated customer issues; Providing exceptional service to customers by phone and email; Processing a high volume of retail orders and servicing customer accounts; Handling 40-60 customer calls per day in a fast paced call center environment.

Master Of Business Administration (Mba), Finance, General

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General