Marcel Bassard Email & Phone Number

Atlanta Metropolitan Area

• Acting as a trusted advisor to plans sponsors and brokers as they navigate the pharmacy benefit.Strategy
• Assists plan sponsors in achieving their strategic goals
• Identifies savings opportunities leveraging analytics, insights, and internal resources as appropriate
• Identifies and acts on opportunities to broaden the services and partnership with the client
• Relationship building and management
• Meet with clients regularly, both in-person and via phone

Natchitoches, LA

• Account Manager, Client ServicesProviding overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives. Responsible for ensuring that project deliverables.
• Preparing account management related documents such as member documents, meeting reports, and other client communications and correspondence.
• Participating in and documenting discussions during client meetings and conference calls.
• Organization of member documents, reports, and other client correspondence.
• Creating and/or providing feedback on project estimates and timelines.
• Fielding and processing internal and external information requests.

Sacramento, California Area

• Financial Analyst Trade Relations The Financial Analyst Trade Relations is responsible for providing high quality analyses and reporting to quantify the impact of various deal structures on costs and claims.
• Create, prepare and maintain financial models to support negotiations and monitor the performance of pharmaceutical manufacturer agreements
• Analyze savings opportunities available from rebates, formulary, benefit design
• Prepare ad hoc reports and analyses to support decision making and executive management
• Quantify the financial impact of various formulary strategy alternatives
• Provide consultation regarding trends, forecasting and future planning

• The Customer Care Supervisor is responsible for supervising the day-to-day operations of the call center. ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide daily direction and communication to teams of quality assurance, customer service representatives and leads so that customer service calls are answered in a timely, efficient and knowledgeable manner
• Serve as hands-on resource for staff in addressing problems or challenges with work process, systems and issues that arise with customers
• Handle escalated calls regarding customer service related issues
• Evaluate processes and procedures, as well as suggest methods to improve department operations, efficiency and service to both internal and external customers
• Work with management team to develop and monitor achievement of departmental standard operating procedures

• The Customer Care Representative is responsible for supporting the customer service functions of the company in accordance with the policies and practices of EnvisionRxOptions. This position is responsible for.
• Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling
• Place outgoing phone calls to patients, doctors and insurance companies
• Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Document all call information according to standard operating procedures

Gathering and analyzing research project data and materials; Conducting personal interviews with Caltrans staff members; Preparing program reports and summaries for publication; Prioritizing and managing multiple projects and assignments simultaneously; Preparing presentations and meeting materials using MS Office Suite; Meeting team goal and deadlines.

Sacramento, California Area

Delivering CSR guideline support and resolving escalated customer issues; Providing exceptional service to customers by phone and email; Processing a high volume of retail orders and servicing customer accounts; Handling 40-60 customer calls per day in a fast paced call center environment.

Master Of Business Administration (Mba), Finance, General

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General